As a trade association Landscape Ontario’s function is to improve and advance the industry as a whole. We offer a complaints process that is meant to be a catalyst for stimulating mutual understanding and benefit between consumers and our member. We hope to facilitate communication and encourage both parties to engage in a respectful dialogue that will lead to an amicable resolution.

Please note that Landscape Ontario has no formal authority to deal with consumer complaints. Complaint issues are very complex. Subjectivity, miscommunication, differing perspectives on quality of work, personality conflicts, no access to contract documents, lack of job-specific information, pending lawsuits between parties and potential legal exposure, make it very difficult for the association to be involved. In addition we have no participation in the members’ day-to-day operations. Our only authority is the power to revoke membership.