We are organising Design thinking workshop on 6th Deceber 2019 from 10am to 1pm at NASSCOM 10000 Startups Noida Warehouse.

AGENDA

10:00 – 10:15 Introduction and Ice Breakers
10:15 – 11:00 Define your Value – Mission Statement
11:00 – 11:30 Understanding the Customer – Users, Personas


15mins break


11:45 – 12:15 Identifying Opportunities – Customer Journey Mapping, Provocation, Opportunities
12:15 – 12:45 Feature Prioritization – Shortlist opportunities and features, 2X2, Prioritization
12:45 – 13:00 Way Forward


Overall Goal – Repeatable UX skills and methodologies, not necessarily solutions for their product.
Expectation Setting – Why are these skills and activities important and how can they be used in the future for a
focused application.


Overarching topics to be addressed during the session –
• Empathy and how it works in B2B
• How to find the needs in B2B
• Concepts of Design Thinking
• Customer Needs
• User Feedback and its Value


NOTE: The workshop has been structured for maximum benefits when completed in groups of 3-5
teammates. We encourage multidisciplinary backgrounds wherever possible. For participants attending
without their respective teams (as mentioned above), the planned set of activities will not be very immersive
and we will spend time with them on a 1:1 basis, trying to walk them through relevant processes and
methodologies.