JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.
Customer Satisfaction Survey
Phone & IT Service - Quarter 1, 2021
Sign in to Google
to save your progress.
Learn more
* Indicates required question
Name (first and last)
*
Your answer
Business Name (if applicable)
*
Your answer
How would you rate the professionalism of our support technicians?
*
Unprofessional
1
2
3
4
5
6
7
8
9
10
Professional
How would you rate the cleanliness of the job site at the completion of a project?
*
Excellent
Satisfactory
Poor
Not applicable
Do you as a client feel valued and prioritized by Big Fish Technologies?
*
Strongly disagree
1
2
3
4
5
6
7
8
9
10
Strongly agree
How would you rate the technical competence of our support technicians?
*
Unknowledgeable
1
2
3
4
5
6
7
8
9
10
Knowledgeable
How would you rate our ability to begin and complete your project(s) or service calls in a timely manner?
*
Extremely efficient and timely
Efficient and timely
Indifferent
Inefficient and untimely
Extremely inefficient and untimely
If you've had a question or concern, how much time did it make us to address it?
*
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
How would you rate your satisfaction with our phone service?
*
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
How satisfied are you with the sound quality in VoIP service?
*
Much better than a traditional phone line
Better than a traditional phone line
Worse than a traditional phone line (similar to a mobile phone)
Much worse than a traditional phone line
Do you agree that our products and services are priced fairly for the value they present?
*
Strongly disagree
1
2
3
4
5
6
7
8
9
10
Strongly agree
How do our products meet your needs and expectations regarding quality and performance?
*
Exceeds expectations
Meets expectations
Fails to meet expectations
How likely is it that you would recommend our company to a friend or colleague?
*
Not at all likely
1
2
3
4
5
6
7
8
9
10
Extremely likely
Can you explain why you would or wouldn't be likely to refer us to a friend or colleague?
*
Your answer
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google.
Report Abuse
-
Terms of Service
-
Privacy Policy
Forms
