SSSNWPEG Role of a Facilitator Quiz

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Email *

Please list all applicable to role of a facilitator (Check all that applicable) *

1 point

Being judgmental and advise

Sharing specific situations without disclosing names

Prepare, plan, guide and manage the group

Encourage member participation & focused conversations

All of the above

None of the above

Required

What does non-judgmental mean? *

1 point

To judge a person by looks, actions or behavior

Accepting someone at their face value

Seeing some this as 'good' or 'bad', 'right' or 'wrong'

"If you judge people, you have no time to love them." - Who said this? *

1 point

Mahatma Gandhi

Mother Theresa

Sir Sathya Sai Baba

Nelson Mandela

_________________should be the basis of all our communication (check all applicable) *

1 point

Love and compassion

Empathic listening

Speaking obligingly

All of the above

None of the above

What are the objectives of our group? *

1 point

Help them explore solutions to problems

Self-empowerment

Guide towards enriching programs

All of the above

None of the above

As a facilitator how do you address/resolve a conflict situation within the group? (Check all applicable) *

1 point

Identify points of agreement rather than the disagreements

Allow member discussions deviate from the group's mission and purpose

Prioritize everyone’s suggestion rather than accepting one suggestion and excluding others

Rule out everyone’s suggestion and come up with your (facilitator) own

Propose an “agree to disagree” stance

Call upon those who disagree and encourage them to allow group to proceed

Required

Are ground rules necessary for our groups? *

1 point

Yes like Start on time, Wait your turn to speak, Listen, Sticking to the topic, Time keeper, Avoid conflicts ...

No, rigid rules may discourage participation

"Anytime we deal with people, we are going to have some sort of disagreement or conflict. Conflict in the workplace, at home and place of worship is an exercise in persuasion. We need to be able to problem solve and find the best solution for both sides. Keeping this in mind, please pick the one(s) you would consider as best approach(s) for given scenarios: Scenario – Susan is new at her job and get off on the wrong foot with her coworker Clara. Susan asks Clara for help responding to an urgent customer inquiry, but Clara tells her to check back later because she was busy working on a tight deadline and doesn’t have time. But Susan is persistent and asks Clara repeatedly for help until they both get into an argument. There has been tension between the two ever since. *

1 point

Susan and Clara avoiding each other and managing somehow

Susan waits for an appropriate time, approaches Clara and apologizes for her being insensitive to her time

Clara learns the reasons behind Susan's persistence, requests to have dialogue to resolve

Susan and Clara creating a toxic environment

Required

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”. *

1 point

True

False

Scenario: Sarah regularly cleans out the shared refrigerator in the break room. One day, she unknowingly throws out Martin’s leftovers. The next day, Martin discovers his food is missing and erupts at Sarah. She responds by saying he should have clearly marked his food. They both leave this exchange feeling angry: Sarah feels under-appreciated for the work she does to clean the office while Martin feels that no one respects his personal belongings. (Choose the best option to resolve the problem) *

1 point

Sarah and Martin carry on without attempting to resolve the situation and avoiding each other

One approaches the other and resolves

Later, Sarah approaches Martin to reason it out, but fails

Match correctly *

5 points

Makes group do better

Builds trust

Core principle

Costs nothing gives more

Facilitator's responsibility

Understanding & adjusting to group needs

Safe and supportive environment

Maintain focused conversations and info resource list

Lead by example

Smiling face and a welcoming heart

Submit

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