KULLIYYAH OF PHARMACY (KOP) CUSTOMER SATISFACTION SURVEY FOR YEAR 2023
These surveys provide the management with the knowledge and tools to build a positive work environment. We hope that you will be part of the continuous effort to improve the Kulliyyah working environment and services.

Thank you for your time to take part in this survey. We are constantly looking for ways to improve the quality of our services. This survey aims to gain your thoughts and opinions for a better service of the Kulliyyah to you in the future.

All information and responses will be kept in the strictest confidentially. Your participation in this survey is highly appreciated.

Thank you and Wassalaam
Email *
PART 1: DEMOGRAPHIC PROFILE
 SECTION A : GENERAL INFORMATION
Age (years old): *
Gender: *
Citizenship: *
Category: *
SECTION B:
STAFF STATUS 
Status: *
Please state your K/C/D/I/O/M: *
Frequency dealing with Kulliyyah: *
Period of service/study with IIUM: *
PART 2: CUSTOMER SATISFACTION
SECTION A: TANGIBLE DIMENSION
1.  The website is informative. *
2.  The website is user friendly: *
3.  The computers provided are up-to-date. *
4.  Forms and relevant documents are accessible. *
5.  The air condition works well. *
6.  The chairs/sofas and tables are suitable. *
7.  The facilities provided at the waiting area/lobby are comfortable: *
8.  Venues around the premises are in good condition. *
9.  The premises are well lighted. *
10.  The premise is well maintained. *
11.  There is enough signage. *
12.  Adequate parking is available. *
13.  Cafeterias serve quality food. *
14.  Enough facilities are provided. *
15.  Rooms are well equipped. *
16.  Toilets are well maintained. *
17.  The employees are decently dressed. *
18.  The employees look pleasant. *
SECTION B: RELIABILITY DIMENSION
1.  The KOP is well respected for its quality performance. *
2.    The work is well done within the specific time frame. *
3.  The staff of KOP is efficient in getting things done. *
4.  The KOP has a high reputation. *
5.  KOP is able to solve “redtape” well (bureaucracy). *
6.  The KOP is able to resolve complex work smoothly. *
7.  Procedures are tackled in a sound manner to make matters easy by this Kulliyyah. *
8.  The feedback and complaints are properly attended to. *
9.  The programs conducted match well with the needs of the market. *
10.  The KOP produced graduates that are marketable. *
11.  There is adequate publicity of programs and activities conducted by this Kulliyyah. *
12.  Programs and activities organized are professionally managed. *
13.  The KOP policies and regulations are well/timely disseminated *
14.  The KOP policies and regulations are well publicized in the website. *
15.  Adequate information of programs carried out is made known to others. *
16.  The offices counter service provides useful information. *
17.  The security force patrols constantly. *
18.  I feel safe when dealing with the staff at K/D/C/I/O. *
19.  Adequate safety measures/gadgets such as CCTVs etc. ensure my safety in the premises. *
SECTION C: EMPATHY DIMENSION
1.  The support staff members are very helpful. *
2.  The offices is helpful in dealing with my problem. *
3.  The offices is courteous in attending to me. *
4.  I feel informed about any changes on any leadership within this Kulliyyah. *
5.  The KOP provides voluntary assistance to my needs. *
6.  Management personnel are fair and transparent in dealing with staff issue: *
SECTION D: ISLAMIC COMPLIANCE DIMENSION
1.  The KOP is very effective in promoting its Islamic culture in doing work. *
2.  The staff abide to their work ethics. *
3.  The staff abide to Islamic dressing code. *
4.  Staff portrays the role of “murabbi”. *
5.  Staff exhibits Islamic personality *
SECTION E: EFFECTIVE RESOURCE MANAGEMENT DIMENSION
1.  The staff are very effective in using its resources for the sake of the customers. *
2.  The staff use material resources efficiently in performing their duties. *
3.  The staff are able to perform tasks with minimal costs. *
4.  This KOP has enough manpower. *
5.  The KOP hires quality staff. *
SECTION F: COLLABORATIVE EFFORTS DIMENSION
1. The KOP is supportive towards events and activities done by other K/D/C/I/O/M. *
2.  The KOP collaborates well with other K/D/C/I/O/M within IIUM. *
3.  The staff are cooperative when collaboration effort is needed. *
4.  The staff are able to communicate effectively in any collaborative work with other K/D/C/I/O/M. *
SECTION G: RESPONSIVENESS DIMENSION
1.  The KOP is very effective in dealing with its customers. *
2.  The KOP staff members are very responsive to the feedback received from the customers. *
3.  The KOP response is timely to the need of its staff members. *
4.  The KOP acts promptly to any violation of rules and regulations of its staff members. *
5.  The technical support staff promptly attended to my request. *
6.  The helpdesk assistant is prompt in attending to my request. *
7.  The KOP responds to my complaints promptly. *
8.  The KOP responds fast to my request. *
9.  My suggestion to the KOP is well received. *
SECTION H: OVERALL CUSTOMER SATISFACTION
1.  The overall management of KOP is good. *
2.  The overall attitude of KOP staff is positive. *
3.  The overall facilities of KOP are in good condition. *
4.  The overall performance of KOP is good. *
5.  The overall information available in the KOP website is adequate. *
6.  The employees as a whole exhibit Islamic culture. *
7.  The KOP as a whole is reliable. *
8.  The KOP as a whole is responsive. *
Please provide us with detailed feedback on your overall experience. We value your input and would love to hear about any specific aspects you enjoyed, challenges you faced, or suggestions you have for improvement. Your detailed comments help us better understand your needs and enhance our services/products
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of International Islamic University Malaysia. Report Abuse
Google Forms