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Maintenance Satisfaction Survey
We would love to hear your thoughts or feedback on how we can improve your experience with CHH maintenance
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1. What method did you use to report your Maintenance request?
I called the maintenance office
I went to reception to put in request
I told my Property Manager
I told my BA
Not appliable (N/A)
Clear selection
2. Please tell us what repair you requested:
*
Your answer
3. How professional was our maintenance office staff when they took your Maintenance Work Order?
Extremely professional
Very professional
Somewhat professional
Not so professional
Not at all professional
Not applicable (N/A)
Clear selection
4. How quickly did our maintenance staff respond to your Maintenance request?
Immediately (same day you called)
Within 1 business day after you called (24 hours)
Within 5-10 days after you called
Other:
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5. Please tell us which statement is true about our Maintenance staff/Contractor?
Yes
No
Arrived on time if an appointment was scheduled
Cleaned up the work area
Explained any delays in completing work
Answered any questions you had related to the maintenance work order
Was polite and professional
Yes
No
Arrived on time if an appointment was scheduled
Cleaned up the work area
Explained any delays in completing work
Answered any questions you had related to the maintenance work order
Was polite and professional
Clear selection
Suggestions for improvement
Your answer
6. What is the current status of your Maintenance work order
The maintenance work is done to my satisfaction
The maintenance work is done but I am not satisfied with repair
The maintenance work is not done because parts had to be ordered
The maintenance work is not done because a contractor needs to complete work
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7. Overall, how satisfied are you with the Maintenance work order process?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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8. Would you like someone to contact you concerning your comments shared
YES
NO
Clear selection
If YES provide your email and phone number
Your answer
Email
Your answer
Submit
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