25Assist password reset email issues

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We know we've been having some issues with some people not receiving emails for their password resets for their 25Assist account.

At the same time, our own testing has shown that many emails do receive the reset email we send out.

So we want to figure out who is and who isn't getting these emails.

In order to fill in this query, please do the following:

1. Go to the password reset page: https://auth.aa25.org/passreset/ (PS: unless you follow up through the link your password will not be changed)

2. Request your password to be reset USING YOUR EMAIL ADDRESS (no need to fill in your login name)

3. Wait a few minutes

4. Check your email (including spam/junk folder)

5. Report back here

What kind of email address did you use? *

Gmail

Yahoo

ANY Microsoft managed email (Hotmail, Outlook, work email, and so on)

Other:

Did you receive your password reset email? *

Immediately and not in spam

Immediately but in spam/junk folder

With a few minutes delay not in spam

With a few minutes delay but in spam/junk folder

Never arrived

Other:

Any other feedback regarding password reset email?

Submit

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