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CAIA Advisory Service Feedback Questionnaire 2020/21
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1. Are you satisfied with the service you have received?
Yes
No
Clear selection
Could you explain more?
Your answer
2. Was the service from the advisor polite and welcoming?
Yes
No
Clear selection
3. Did the advisor give you information that was easy to understand?
Yes
No
Clear selection
4. Are you satisfied with the professional knowledge and competency of the advisor?
Yes
No
Clear selection
5. How well did the advisor keep you up-to-date with the progress of your query?
Very well
Fairly well
Poor
Clear selection
6. Did the Advisor resolve your query?
Yes
No
Ongoing
Clear selection
Could you please explain more ?
Your answer
7. What do you think would have happened without CAIA’s advisory service? Please explain more
Your answer
8. Do you feel more knowledgeable, confident, less stressed and better able to cope with your problems now?
Yes
No
Clear selection
9. Would you recommend others to use CAIA's Advisory service?
Yes
No
Clear selection
Do you have any further needs that we can address, or comments and suggestions to improve CAIA’s Advisory services?
Your answer
10. Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below. (Optional)
Your answer
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