COVID REFUND GUARANTEE for Summer Courses and Summer 121 sessions:"Spaces on our Summer tuition are limited, so if you would like to take part, please book with confidence as soon as you are ready. In case the tuition does not go ahead due to lockdown or you need to cancel due to COVID-19 related reasons, we will organise a full refund within 14 days from the cancellation."For cancellations not affected by COVID-19, the usual T&C will apply.In case you need to cancel this means:CANCELLATIONS - Group courses:If you are unable to attend the course and have to cancel you must do so in writing and the following cancellation charges will apply: Full fees will be retained if applicant cancels a course within 15 days of the course start date. Non-attendance without notice will automatically be treated as a booking cancellation. A 15% administration fee will be retained if applicant cancels a course prior to the 15 days period of the course start date. The rest of the course fee will be refunded via bank transfer - all transfer costs need to be covered by the costumer. Where a non-residential deposit was paid the 15% administration fee and the non-refundable deposit will be deducted from the course fee before the transfer of the refund. Please be advised that any transfer charges will be also deducted before transferring the refunded amount – this will usually apply to payments outside the UK. CANCELLATIONS - Exclusive courses & Small Group Sessions: Separate cancellation and refund policy applies for bookings for Exclusive Clinics, Exclusive Performance Evaluation Clinics, Masterclasses with Olympian and Small Group Sessions: Please be advised that no refunds will be given once we receive the payment, unless we are able to fill in your space from a waiting list. This is due to a small number of participants. Thank you for your understanding. In case we will manage to fill in your space the 15% administration fee will be retained to cover part of our administration costs imposed by processing your booking and its cancellation.Maximum Performances reserves the right to cancel these courses at any time in case the tuition venue notifies us that facilities are not fit for use on tuition dates or that their availability has changed for any other reason or in case the coach allocated to these courses will not be fit to coach or cannot get to the venue on time. Maximum Performances reserves the right to cancel the course up to 2 days before the start date if numbers enrolled have not reached the minimum requirement. In the occasion of cancellation all swimmers will be notified as soon as possible and a full refund of the session fee will be given within 5-14 working days after the cancellation. We cannot be held responsible for any other losses incurred as a result of such a cancellation. OUR LIABILITY TO YOU: Maximum Performances shall ensure that our courses you enrol to are in accordance to our promotional materials as well as these terms and conditions and shall be performed by us with reasonable skill and care. Maximum Performances is a Swim England affiliated organisation which follows: Wavepower 2020-23: Child safeguarding policy and procedures for clubs:
https://www.swimming.org/swimengland/wavepower-child-safeguarding-for-clubs/. ENROLMENT: To successfully enrol an applicant please complete the application form and transfer the full course fee. No booking is secured until the full payment is received (with an exception where a non-refundable deposit is agreed) and a booking confirmation emailed to the applicant. All bookings are subject to availability and Maximum Performances reserves the right to decline any booking at its discretion. Non-refundable deposits are available on some courses where payment with instalments are offered. Once we receive this deposit the space is reserved for the applicant. The full payment must reach our account by the agreed date otherwise the reservation will cease and the space becomes available to other applicants. Non-refundable deposits are non-refundable and non-transferable once paid and in case of a cancellation will be deducted from the refunded amount.PAYMENT METHODS: Cheque or bank transfer: If paying by bank transfer, please be aware that all bank charges related to the payment must be paid by the applicant. If making payment from abroad please make sure that we receive the whole amount in £. PHOTOGRAPHS/VIDEOS: Photographs and videos may be taken and used for marketing purposes – objections in writing to
info@maximumperformances.com will be respected. Copyright of all photography and video remains the property of Maximum Performances. Videos recorded for training purposes (for example during Exclusive Clinics, Masterclasses or One2one Sessions with Video-analysis) will be shared with attendees while using website –
www.wetransfer.com. JURISDICTION CLAUSE: Your booking grounds the contract between you and Maximum Performances UK Ltd in English law and the exclusive jurisdiction of the English Courts. The contract is formed when we email you a booking confirmation. Your contract cannot be amended unless confirmed in writing by an authorised representative of Maximum Performances and yourself. TIMETABLE: We always aim to deliver our tuition according to advertised timetables, however Maximum Performances reserves the right to make further changes to any course timetable at any point if required. There will be no refund offered requested based on any scheduling changes. CANCELLATIONS AND REFUNDS - BY MP - NON-COVID: CANCELLATION DUE TO LOW NUMBERS:Maximum Performances reserves the right to cancel the course up to 2 days before the start date if numbers enrolled have not reached the minimum requirement. In the occasion of cancellation all participants will be notified as soon as possible and a full refund of the course fee will be given within 5-14 working days after the cancellation. We cannot be held responsible for any other losses incurred as a result of such cancellations. CHANGE OF VENUE: In case the tuition or accommodation venue notifies us that facilities are not fit for use on tuition dates or that their availability has changed for any other reason, Maximum Performances reserves the right to try to find an alternative venue and run the course in a new location. We will notify all enrolled attendees about this change as soon as possible. If the course runs in the newly confirmed location / venue no refunds will be offered. We cannot be held responsible for any losses incurred as a result of such a change. CANCELLATION DUE TO VENUE CANCELLATION:Maximum Performances reserves the right to cancel any course at any point in case the course venue notifies us that the facilities are not fit for use on course dates or cancels our venue hire booking. In the occasion of cancellation all participants will be notified as soon as possible and a full refund of the course fee will be given within 5-14 working days after the cancellation. We cannot be held responsible for any other losses incurred as a result of such cancellations. FORCE MAJEURE -’Event outside our control’:DELAY OR FAILURE TO PERFORM: We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation); an act of God, illness/virus outbreak, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to notify us of any changes of supplied information. SAFETY: Regulations made for the safety and comfort of course attendees, staff and others must be observed at all times. BEHAVIOUR: In order to guarantee the safety and enjoyment of all attendees Maximum Performances reserves the right to discipline and in extreme cases to send anyone home at the parent or guardian’s expenses, without the refund of fees. PERSONAL LOSS / INJURY: Maximum Performances staff will take all reasonable care of every attendee. However Maximum Performances accepts no responsibility for any illness, personal injury, or for any loss or damage to individuals' personal property whilst they are attending our course, except in the case of proven negligence on part of Maximum Performances and for this purpose Maximum Performances carries mandatory third party cover for the activities carried out. The parent or guardian enrolling their child to our courses agrees that the applicant is voluntarily participating with the knowledge of the inherent and other risks (both known and unknown) in our courses. The applicant and parent/guardian accept full responsibility for any injury, damage, death or other loss resulting from these risks and/or resulting from the applicant’s own negligence or other misconduct. PERSONAL PROPERTY: Maximum Performances will not be liable for any item of personal property brought by your child to our courses. Your child is advised not bring with them items such as mobile phones, personal music or media devices, jewellery, cash or other valuables. A attendee’s personal property is the attendee’s own responsibility, unless loss or damage is proven to be due to Maximum Performances’ negligence. If anything is missing, please notify staff immediately as there may still be time to find it before the end of the course. Items of property left behind by your child may be disposed of if not claimed and collected by you within 20 days of the end of our courses. We will endeavour to return items to their rightful owners, however delivery costs might be charged. INSURANCE: Attendees are encouraged to take out medical/accident/travel insurance, to cover injury or sickness during or prior to course, for their own financial and personal security. Non UK citizens and non UK nationals need to provide Maximum Performances with a copy of travel insurance covering swimming courses in UK before their enrolment onto any course can be confirmed. Please be advised to ensure that your insurance policy covers: medical emergencies, cancellation and personal effects. SUITABILITY TO ATTEND OUR COURSES: Maximum Performances reserves the right to determine the suitability of an individual to participate, and the right not to accept a booking or exclude an individual from our courses. Maximum Performances must be advised at the time of booking about any medical, social and/or behavioural issues that may effect the course environment for the individual, other participants and anyone working at our courses. Disabilities or relevant medical conditions should be discussed with us at the time of booking in order that we can advise you as to the suitability of your chosen course. Maximum Performances also reserves the right to refuse a booking or exclude an individual from courses if this information comes to light at a later stage of the booking process or during the course. In the event of any individual being excluded or withdrawn from camp / tuition, no refund or reduction will be made. In addition, any costs incurred by Maximum Performances in connection with an individual being asked to leave our courses, will be the full responsibility of the person’s parent or guardian who will be expected to bear the cost in full. YOUR RESPONSIBILITIES: It is your responsibility to ensure Maximum Performances is fully notified of any dietary needs, behavioural, medical or social problems that the applicant may have, particularly when those needs might affect the applicant or other participants during our courses. This is to ensure that Maximum Performances is able to provide a suitable level of care and supervision, to enable all participants to participate fully in our courses and to prevent individuals attending our courses who may require a higher level of (medical) care or supervision than Maximum Performances can reasonably provide. ADMINISTERING MEDICINES TO STUDENTS: Whenever possible, medication should be given at home and every effort should be made to avoid course hours. In case there is a need of medicine administering during the course hours please indicate so in your application form or once enrolled as soon as possible and request an Authorisation for Dispensing Medication Form. This form has to be filled in and submitted with your application or latest at the start of the course. FIRST AID / URGENT TREATMENT CONSENT: I, being the parent/carer/legal guardian herby give my permission for the administration of basic first aid treatment by staff or lifeguards supplied by the venue. In the event of an emergency I also authorise the staff or lifeguards supplied by the venue to take appropriate action to obtain necessary medical help for my child, including sending them to hospital. I also give permission for the staff to give the immediately necessary authority on my behalf for any medical or surgical treatment recommended by competent medical authorities, where it would be contrary to the swimmer’s interest, in the doctor’s medical opinion, for any delay to be incurred by seeking my personal consent. COMPLAINTS: In the event a participant has a problem or a complaint, it is important that they bring it to the attention of staff as soon as it arises. Any member of staff can be approached and will be willing to give assistance. If the problem is not resolved satisfactory the participant should contact the directors who have overall responsibility for our courses. Official complaints should be directed to the directors in writing on:
info@maximumperformances.com. COLLECTION AUTHORISATION: For your child’s personal safety if a chaperone other than the parent is collecting your child please inform the directors while stating the name and relationship of the chaperone (please inform the chaperones that they may be asked to provide Photo ID for security purposes). TRAVEL CONSENT: I give my consent for my child to use the mode of transport during the course organised by Maximum Performances (for example trip to a doctor’s surgery or A&E). I give my consent that under circumstances considered appropriate by the Directors for my child to walk between the accommodation and the sporting facilities or on a public road where necessary accompanied by the Maximum Performances Staff. I give my consent for my son/daughter to use this mode of transport. I understand that every care will be taken to safeguard my son/daughter, but that the organisers cannot be held responsible for loss, damage or injury caused or suffered by my child arising during the trip.YOUR INFORMATION: All personal information will be handled sensitively and confidentially. We shall only store and use the information you supply to us for the purposes of carrying out our contract with you and to inform you of other services and programmes which we may make available in the future. If you do not wish to receive such information please email
info@maximumperformances.com. Updated 7th July 2021.
