Charlie Stone Returns Request

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Please note we only accept returns of unworn full priced shoes. Handbags and sale items cannot be returned, sorry! Our return addresses are in Hong Kong and Australia, and you are responsible for covering the postage cost for your return, however we will ship your exchange item for free. Read our full returns FAQ here.

Email *

Full Name *

What is the reason for your return? *

Order Number (if you don't remember, we'll look up your order via your email)

Barcode number on the shoebox of your return item (please enter without spaces) *

I want a: *

Exchange to a different size

Exchange to a different style

Refund

Store credit

If you are exchanging to a different size, which size do you need?

If you are exchanging to a different style, which one do you need? Please note that if your chosen style exchange is unavailable in your size, we will email you to organise an alternate solution. If you are unsure which style you need for your foot, please contact us at hello@charliestoneshoes.com

If you are getting an exchange, can we ship to the same address as your original order? If no, please specify the new address in 'Other' below

Yes

Other:

Clear selection

A copy of your responses will be emailed to the address you provided.

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