Our
nursery stock is guaranteed to be in good growing condition upon leaving the
garden centre. All registered plant material is guaranteed for one year from the date of purchase. Exceptions being the following, annuals, perennials, roses and plants over wintered
in containers are not covered under warranty.
Our warranty covers the
cost for a plant of equal value to the original purchase, subject to the presentation of an invoice and proof of the dead plant as well as the original tag from the plant/tree. In no case will we be held responsible for any amount greater that that
originally received for such stock.
The following conditions also apply:
• THE REPLACEMENT PLANT IS NOT GUARANTEED
•
Sale items are not guaranteed
•
Trees and shrubs planted
by us must also be replanted by us, and the purchaser may be responsible for half the price of the replanting fee.
Our warranty does not cover damage caused by lawn mowers or line
trimmers, severe weather conditions, hail, ice, late or early frost, summer
drought, insects, animals, improper herbicide use, exposure
to salt, premature removal of stakes, or physical damage caused by the purchaser
during handling and/ or transportation.
Removal of the wire
basket will void all warranty.
It is the responsibility of the buyer to plant the tree/shrub
correctly, and to encourage & maintain a healthy growing environment.
Failure to do so will void the warranty.
RETURNS/EXCHANGES
As a nursery, we are selling
living plants and trees; our merchandise requires constant care and attention. Therefore, once any of our plant material
has left the nursery,
we cannot accept
any returns or exchanges. No Exceptions.
DELIVERY
Delivery of trees, shrubs and bulk items is based on
one mobilization. Should your
trees/shrubs need to be replaced under our warranty, a second delivery fee will be charged.
Should you feel that your tree is not thriving, or is showing
signs of stress, please email us pictures at: warranty@baselinenurseries.com or, bring in a sample of
the affected specimen and some pictures of the issue. We would be happy to take
a closer look and should be able to diagnose the problem and give you some
advice on how to encourage healthy growth.
A site visit to check on the health of your tree is not a free service.
There will be a charge
if you request this service.
Please do not hesitate
to contact us if you have any questions or concerns.
