FW Community Feedback Survey
This survey aims to gather your preferences, suggestions, and thoughts on various aspects of the new Freshworks Community 2.0. Your feedback will help us in enhancing your Community experience. Please take a few minutes to complete the survey, and rest assured that your responses will be kept confidential and used solely for improving our community platform. 
Sign in to Google to save your progress. Learn more
1. First Name *
2. Last Name
 *
3. Email
 *
4. Community Username
 *
5. How actively do you engage with the Freshworks Community?
 *
6. On a scale of 1 to 5, how would you rate the extent to which the new layout of the Community is an improvement over the previous layout?
 *
Worse than before
Huge improvement
7. Please rate each of the reasons for your participation in the Freshworks Community on a scale of 1 to 5, with 1 being the least important and 5 being the most important.
*
1
2
3
4
5
Seeking solutions for your issues
Knowledge sharing
Taking part in Q&A
Networking with other Community Members
Product Updates
Events
8. How would you rate the new ease of navigation within the Community?
 *
9. Are there any specific areas of Community Navigation that you find difficult and/or confusing?
 *
10. Are you able to find the information you are looking for easily?
 *
11. What types of content do you find most useful? Rank them in the order of preference. (1 being is the highest ; 5 being the lowest) *
1
2
3
4
5
How-to-guides
Tips and Solutions
Product Updates
Best Practices and Use-cases
Webinars
12. How often would you prefer Community Events to be held?
 *
13. Are there any topics that you would especially like us to cover during these events? If so, please specify.
 *
14. Please rank your preferences for interacting with our Subject Matter Experts (SMEs), with #1 being your top preference and #5 being your least preferred option.
 *
1
2
3
4
5
AMA (Ask me Anything)
Webinars
Blogs
Expert-led Training Sessions
Forum Discussion
15. Any specific topics or areas you hope the new community behavioural guidelines, currently being refined and set for imminent release, would address?
 *
16. Are there any specific features or functionalities you would like to see added or improved in the platform?
 *
17.  Is there anything else that you would like to share your experience with?
 *
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy
Google Forms