Grievance: Grievance means a complaint that includes any kind of discontent or dissatisfaction or negative perception, arising out of anything connected with University that a student or parent or staff member thinks, believes, or even feels, is unfair, unjust or inequitable.

Grievant: Grievant means a student, parent, staff member or group of students or parents or staff members submitting the grievance.

Grievance Redressal shall handle the process of Grievance Redressal. It shall be guided by the principles of natural justice while redressing the grievances.

the Grievance Redressal Cell shall categorize, analyze the merits of the grievance, and forward the grievance to the respective department / section / institute / individual requesting him / her / them to enquire into the grievance.