MSERT Feedback Form

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MSERT Feedback Form

MSERT strives to provide the best possible experience for patients and bystanders who interact with our responders. We value feedback and suggestions from those who have utilized our service, as this continuously improves our quality of care.

All feedback submitted through this form is anonymous and confidential. Written feedback will be used for internal purposes only; numerical and situational responses may be used externally only in aggregate. This information helps us revise and improve our training protocols as well as providing honest assessments of the efficacy of our service.

Please note that none of the fields are mandatory.

In what capacity did you interact with MSERT?

Patient

Bystander

Security (McGill or event-specific)

Floor Fellow

Event organizer

Other:

How did you hear about MSERT?

Poster or business card

Social media

Floor Fellow

Friend

Previous event with MSERT present

Had not known about the service before this incident

Other:

What was the location of the interaction?

McGill residence (including MSERT residence rooms)

MSERT office

Athletic event

Non-residence McGill building

Club Venue

Other:

What injuries or medical emergencies were covered during this call?

Musculoskeletal injury

Wound care

Sudden medical issues or illness

Substance misuse

Head/spinal injury

Mental health crisis

Other:

Please evaluate your overall experience with MSERT

Very dissatisfied

Highly satisfied

Clear selection

Is there anything you would change about the are received?

Please evaluate the professionalism of the responder(s) you interacted with.

Very bad

Very good

Clear selection

Please evaluate the communication between responder(s) and patient(s)

Poor communication that harmed treatment

Communication was clear, concise, and effective

Clear selection

Were any of the communication problems due to accessibility constraints, including but not limited to disabilities or linguistic/cultural barriers?

Yes

Clear selection

Did you have any concerns related to our handling of sensitive matters, including but not limited to gender and sexual orientation, sexual violence, or mental health?

Yes

Clear selection

If you answered "yes" to either of the last two questions, please explain.

Please evaluate the demeanor of the responder(s) you interacted with. (If you interacted with more than one responder for this particular incident, use an average.)

Responders were unkind, mean, or harsh and failed to display compassion for the patient(s).

Responders were kind, friendly, amiable, and displayed compassion for the patient(s).

Clear selection

If the responder(s) recommended additional resources at the end of the call, how likely are you to use those resources?

I plan to use the recommended resources

Maybe

I do not plan to use the resources

Clear selection

Would you request MSERT in the future?

Yes

Clear selection

Please explain your answer to the last question

Any additional feedback, comments, or suggestions?

Submit

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