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CS Escalation Data
The details will be sent to the Phonepe Switch Customer Support team. Whenever a user faces any issues on the merchant flow, below contact details will be reached to raise the issue.
Note: Please do not send a personal email id or number.
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PLEASE DONT SHARE YOUR PERSONAL DETAILS
Merchant Name
*
Your answer
FAQ doc or link
*
Your answer
Customer support/Help email
*
Your answer
Customer support/Help PhoneNumber
*
Your answer
Customer support POC tag name L1 (example Support)
*
Your answer
Customer support escalation matrix - L1 (email)
*
Your answer
Customer support escalation matrix - L1 (phone number)
*
Your answer
Customer support POC tag name L2 (example Support)
*
Your answer
Customer support escalation matrix - L2 (email)
*
Your answer
Customer support escalation matrix - L2 (phone number)
*
Your answer
Customer support POC tag name L3 (example Support)
Your answer
Customer support escalation matrix - L3 (email)
Your answer
Customer support escalation matrix - L3 (phone number)
Your answer
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