Advocacy Service Survey
Thank you for recently seeking support from the JCUSA Student Advocates. We would love to hear your feedback about the service and how we can improve.

The survey should only take about 5 minutes to complete.

** The information that you provide to the Student Advocacy Officers will be collected and held by the JCU Student Advocacy Service for the purpose of collating data that identifies trends and themes of student concerns.

Your details will be treated confidentially and handled in accordance with JCUSA’s privacy and records management obligations. Your information will not be disclosed to anyone outside the JCUSA Student Advocacy Service, unless there is a legal obligation to do so.

Non-identifying information will be used by JCUSA to monitor concerning trends on campus, inform our support strategies and design educational campaigns.

You have a right to access information about you that is held by JCUSA (or the Student Advocacy Officers). To obtain access or if you have any questions, please contact us. **
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Which Advocate did you seek support from? *
Required
Which campus were you mostly studying on when you sought support from the Advocate(s) *
What assistance did you seek from the Student Advocate? *
Required
How Satisfied were you with the level of support and assistance you received from your Advocate. PLEASE NOTE: This questions is not asking if you were satisfied with the outcome or decision made by JCU *
Very dissatisfied
Very Satisfied
How satisfied were you with the outcome/decision from JCU
Very Dissatisfied
Very Satisfied
Clear selection
Based on your experience dealing with our Advocate(s), please tell us your agreement with the statements below *
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
I received an appointment or response within a reasonable time frame
The Advocate listened to my issue/s
The Advocate clearly described the University processes related to my issue
The Advocate explained the options available to me
The Advocate followed through with what they said they would do
The Advocate sought my permission before taking any actions
Possible outcome(s) of my case were clearly explained by the Advocate
Would you like to leave any further comments?
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