No refunds or returns are available for this purchase, treated as a donation. If the product arrives damaged, please contact
baileyshumanrescue@gmail.com with the subject line "Damaged TNR Candle."
For any breaks occurring during transit, it is essential to report them to us within 3 days after delivery. Please note that scratches, dents, and dings are not considered breaks, as wax is a soft material and such occurrences are normal. Replacements will not be sent after day 4 post-delivery. Ensure to compare your packaging slip with the contents in your box promptly and check for any breaks. Breaks reported more than 3 days after delivery will not be replaced. NO EXCEPTIONS.
We do not expedite order processing.
Shipping services are limited to domestic regions; we do not ship internationally.
While we strive to dispatch orders promptly upon receipt, it's important to acknowledge that we operate as a volunteer organization. Please understand that, due to our volunteer nature, orders may take up to 3+ weeks to reach you. Your patience is greatly appreciated.