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Active8minds Booking Feedback
The purpose of this feedback form is to gather your feedback on how the online booking experience works and how it might be improved. It is shared between Active8Minds and the provider of the booking system.
If your experiencing any issues that are stopping you booking / managing your account / making payments or any general enquiries about Active8Minds, please get in touch with Active8Minds directly via
https//active8minds.co.uk/contact-us
.
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Account Creation
How did you find the experience of signing up for an account. Feel free to skip this section if not applicable or you signed up a long time ago.
How easy was creating an account?
If not applicable, leave blank
Impossible
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Easy
Clear selection
Did you have any issues registering that required contacting support
Yes
No
Clear selection
What do you feel could be changed to make registering for an account easier?
Your answer
Creating and Managing your bookings
How did you find the experience of managing your bookings? Were you able to book without issues? Was the booking flow easy to follow and offered the options you needed?
How easy was it to find which clubs were available to book?
Impossible
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Easy
Clear selection
How easy was creating a booking?
If not applicable, leave blank
Impossible
1
2
3
4
5
Easy
Clear selection
Did you have an issue with booking that required contacting support
Yes
No
Clear selection
What do you feel could be changed to make booking easier?
Your answer
Payments
Were you able to pay when and how you wanted?
How easy was it to pay with your chosen payment method when placing an order?
If not applicable, leave blank
Impossible
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2
3
4
5
Easy
Clear selection
How easy was it to find and pay an existing invoice
If not applicable, leave blank
Impossible
1
2
3
4
5
Easy
Clear selection
Which payment methods do you prefer when making a childcare booking?
Online Card Payment (Entering card details)
PayPal
Google Pay / Apple Pay / Amazon Pay
Childcare vouchers
BACs / Direct payment
Cash
Other:
Did you have an issue paying that required contacting support
Yes
No
Clear selection
What do you feel could be changed to make payments easier?
Your answer
Other
Is the any other areas not covered above which you feel could be improved with the online booking system
Your answer
Would you like to be contacted about the feedback given?
Yes
No
Clear selection
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