PMP® Practice Quiz

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PMP® Practice Quiz - 25

In your project, you should handle "known unknown" risks through: *

1 point

Risk Mitigation.

Risk Avoidance.

Risk Response Planning.

Risk Acceptance.

At the end of a two-year project, the key stakeholders agree that the project has met all its objectives outlined in the project charter and further defined in the scope and statement of work. The project was within budget and has finished on time. The management of one of the functional areas is quite upset because over half of his staff quit during the project citing long hours and lack of management support. What is the MOST correct statement about this project? *

1 point

The project was within budget and time and achieved its objectives. Upper management is responsible for providing adequate resources, and the project manager successfully managed the project with available resources.

The project should be measured against how successfully it met its project charter. This was not done during this project.

The project manager did not obtain adequate resources and did not set a realistic deadline based on resources available.

The functional manager is responsible for his staff and obtaining adequate resources to meet the schedule once it has been set. The project and project manager achieved all of its objectives set forth in the project charter.

Your seller on the project has not performed and you are terminating the contract. Which of the following is the BEST thing to do? *

1 point

Enter the Close Procurement process.

Meet with the seller, explain the problem, and obtain the seller's agreement on termination.

Review change requests.

Report the seller to the state agency in charge of inspection.

The primary objective of contract negotiations is to: *

1 point

Get the most from the other side.

Protect the relationship.

Get the highest monetary return.

Define objectives and stick to them.

You are in the Identify Risks process of your project where you determine which risks may affect the project and document their characteristics. Whom would you want to be a part of the Identify Risks process? *

1 point

The project manager, project team members, subject matter experts, and customers.

The risk management team, end users, and risk management experts.

All relevant stakeholders.

Positively impacted stakeholders.

Which of the following BEST describes a project management plan? *

1 point

The schedule, management plans, and budget

The project manager's plan for managing and controlling the work

The project charter, WBS, and project scope statement

A formal, approved document used to control the project

An output of the Estimate activity resources process is a document called "Activity resource requirements". It identifies the types and quantities of resources… *

1 point

…while the term resources is limited to equipment and materials.

…required for each activity in a work package.

…while the term resources is limited to human resources.

…to be obtained solely from the performing organization.

The skills required for effective project management include knowledge of standards and regulations, understanding the project environment, and: *

1 point

Application area knowledge.

Engineering knowledge.

Software knowledge.

Financial knowledge.

As a project manager, in approximating costs, you consider the possible causes of variation of the cost estimates, including risks. For your project, which is in the initiation phase, your team has suggested a rough order of magnitude estimate. This could be in the range of: *

1 point

+/-75%

+/-50%

+/-25%

+/-15%

In your project, you identified disaster situations (e.g. floods, earthquakes, etc.) as potential risks. The project sponsor suggested that, at the project level, no steps could be taken to deal with such risks and recommended creation of a contingency reserve (with 5% of the project budget) which could be used in case of disaster situations. This is an example of: *

1 point

Risk mitigation.

Risk acceptance.

Risk avoidance.

Bad policy decision.

In which of the following is a scope management plan created? *

1 point

Verify Scope

Develop Project Management Plan

Define Scope

Create WBS

Project scope management includes the processes required to ensure that the project includes all the work required and only the work required to complete the project successfully. In this context, the project charter plays a very important role because it: *

1 point

Provides a list of project deliverables.

Provides high-level project description and product characteristics.

Provides deliverable oriented grouping of work components.

Describes the project plan parameters, i.e., quantifiable criteria that must be met for the project to be considered successful.

You are trying to decide whether to lease or buy an item for your project. The daily lease cost is US $150. The investment cost to purchase the item is US $2,000, and the daily cost is US $50. In how many days will the lease cost be the same as the purchase cost? *

1 point

A project team includes five people when the project manager adds two more. How many additional channels of communication are there? *

1 point

What type of contract do you NOT want to use if you do not have enough labor to audit invoices? *

1 point

Cost plus fixed fee (CPFF)

Time & material (T&M)

Fixed price (FP)

Fixed price incentive fee (FPIF)

You are managing a project to build a new wing onto a local school building over a summer break. One night, the school and your construction site are destroyed by a tornado. Your client demands that you continue work despite the disaster, but you consult the contract, and find a clause that states that you are not responsible for any more work. This is referred to as: *

1 point

A force majeure clause.

An "act of God" clause.

Mitigation.

An ex parte communication.

In the closure stage of your project, you are interacting with your team to create lessons learned documentation, which will include recommendations to improve performance of future projects. You will include all of the following in the lessons learned documentation EXCEPT: *

1 point

Cause of variances.

Justification for corrective action chosen.

Only positive aspects of the project which can be used by others in the company.

Reasons for cost variances if the project is over-budget.

How does a project management team stay in touch with the work and the attitudes of project team members? *

1 point

By observation and communication.

Using closed questions during team meetings.

Through third-party assessments.

Through the team members' functional managers.

During Risk identification sessions, you and your team identified more than 150 risks for your project. You are afraid that evaluating each of these risks quantitatively will cost you an enormous amount of time, while not all of them are really relevant and important enough to justify such a measure. What should you do next? *

1 point

Identify Risk triggers where possible. Analyze only those risks quantitatively for which no trigger could be found.

Use Qualitative risk analysis in order to prioritize risks for further action, such as Quantitative risk analysis.

Assess the probability of each risk qualitatively and further analyze only those risks with high probability.

Assess the potential impact of each risk qualitatively and further analyze only those risks with high impact.

The project manager has just completed the procurement management plan and is moving on to the next processes within the procurement management process. Which of the following are the outputs of the NEXT process? *

1 point

Source selection criteria, selected sellers, and contract documentation.

Selected sellers, contract change requests.

Qualified sellers list, procurement documents, and proposals.

Resource availability, procurement documentation, and contract closure procedure.

Which is NOT true about the project charter? *

1 point

The project manager must be consulted before the charter is finalized.

The charter is issued by the project sponsor.

The project manager's authority to manage the project is granted by the charter.

The charter gives a summary milestone schedule.

A project manager gathered data to perform earned value calculations on his project. He used the results to report to management that the project is under budget and on schedule. After reporting this information, he discovered that the base figures he used in the calculations were incorrect, as they came from an old copy of the project file which had not been updated. What should he do now? *

1 point

He should contact management to make them aware of the error, give the correct information, and explain how he made the mistake.

He should contact management and tell them to expect some changes in the next reporting period, and that things are starting to look gloomy.

He should use the correct figures to calculate the information when it is time for the next report and ignore the fact the he reported incorrect information.

He should tell management that the data he received from team members was incorrect and thus the report was not accurate.

A baseline is the approved time-phased plan (for a project, a WBS, a work package, or a schedule activity), plus or minus approved changes. In this context, any modifications to the agreed project scope baseline are due to: *

1 point

Change requests.

Performance reports.

Project management plan updates.

Project document updates.

You signed an agreement with your client that the integration plan and other documents they provided would remain confidential. You needed these documents to complete the project. Another company contacts you because you're an expert in the field. They ask you for samples of integration plans, which they want to include in a book they are writing. They promise you a "thank you" fee of 300 British pounds, but they need the information today. What should you do? *

1 point

Say no.

Try to get permission from the customer.

Use the material provided by the customer, but remove all company specific references.

Create new material based on the confidential material.

In your project, you are performing the Monitor and Control Risks process. So, you are always on the lookout for indications that a risk has occurred or is about to occur. These indications can also be referred to as: *

1 point

Triggers.

Warning signs.

Risk symptoms.

Triggers, warning signs and risk symptoms.

You are the seller to develop the software needed for your client's new product. The project work is underway when you discover that the client is going to make a major change. This change will dramatically change the software requirements. What is the BEST thing to do? *

1 point

Stop work on the software and await instructions.

Inform the client of the impact on the project of making such a change.

Ask the client when the change will be finalized and manage the project accordingly.

Stop work on parts of the project that will not change.

Which of the following is an advantage of centralized contracting? *

1 point

Gives easier access to contracting expertise

Increases company expertise in contracting

Gives more loyalty to the project

Allows a procurement manager to work on a single project

Please refer to the diagram. What is the slack for Task 2? *

1 point

-4

Which of the following can create the MOST misinterpretation in the project scope statement? *

1 point

Imprecise language

Poor pattern, structure, and chronological order

Small variation in size of work packages or detail of work

Too much detail

Which Quality Control tool is used to analyze processes by visualizing them graphically? *

1 point

Checklists.

Flowcharts.

Pareto charts.

Histograms.

As a project manager, you are concerned with determining which risks may affect the project. What is the process by which such risks are determined? *

1 point

Plan Risk Management.

Identify Risks.

Perform Qualitative Risk Analysis.

Plan Risk Responses.

A project was expected to cost $ 6 million for three months. At the end of one month, you use earned value technique as a performance management technique and get the following information: Earned value= $ 1.5 million; Planned value = $ 2.5 million; Actual cost = $ 2.2 million. In this context, what would be the schedule variance? *

1 point

- 0.3 Million.

- 1 Million.

1 Million.

0.7 Million.

During the Define Activities process, a team member begins to discuss activities that the project manager has never heard discussed. What should the project manager do? *

1 point

Make sure he has a good understanding of the activities and include the activities in the activity list.

Ask the team member to explain why such an activity would be needed to complete the work package.

Make sure the entire team agrees that the activities should be done.

Evaluate the impact of the change.

A project manager and team from a firm that designs railroad equipment are tasked to design a machine to load stone onto railroad cars. The design allows for two percent spillage, amounting to over two tons of spilled rock per day. In which of the following does the project manager document quality control, quality assurance, and quality improvements for this project? *

1 point

Quality management plan

Quality policy

Control charts

Project management plan

You have a firm fixed price (FP) contract with a clause stating that all changes to the contract statement of work must be written. One of your team members verbally instructed the seller to add a change that resulted in a 100 percent work package overrun. In this situation, what conflict management strategy should you use (as the project manager) with the team member? *

1 point

Punishment

Problem solving

Negotiating

Withdrawal

You're trying to decide whether or not to contract out a construction job. To do it within your company, you will have to hire an engineer for $35,000 and pay a construction team $15,000 per week. A contractor quotes you a price of $19,000 per week, and your expert agrees that you won't find a lower price than that. The job will take 16 weeks. What's the BEST way to proceed? *

1 point

Pay the contractor to do the job.

Select a T&M contract.

Don't contract out the work; hire the engineer and pay the construction team to do the work.

Make sure the contract has a force majeure clause.

During the execution of a software project, one of your programmers informs you that she discovered a design flaw that will require the team to go back and make a large change. What is the BEST way to handle this situation? *

1 point

Ask the programmer to consult with the rest of the team and get back to you with a recommendation.

Determine how the change will impact the project constraints.

Stop all work and call a meeting with the sponsor.

Update the cost performance baseline to reflect the change.

Your project sponsor has asked you for a status report of your project, you are required to include Estimate at Completion information in the report based on the following data. What would be the EAC? Actual cost of the project = $ 350,000; Budget at completion of the project = $ 500,000; Earned value= $250,000 *

1 point

$516,000

$155,000

$700,000

$850,000

Co-location can help with: *

1 point

Bringing customers together.

Building the team.

Decreasing project rental costs.

Decreasing project time.

If a project manager wants to examine project results over time to see if performance is improving, she would use a: *

1 point

Trend report.

Forecasting report.

Status report.

Variance report.

A project manager received executive orders to deliver the project two weeks earlier than scheduled, doing whatever it takes. He decided that the least costly means would be to add resources to critical path activities in order to shorten the time of those activities. In this case, the project manager has: *

1 point

Fast tracked the critical path part of project schedule.

Decomposed the critical path WBS.

Leveled resources.

Crashed the critical path.

Your project is managed in a projectized organization. It has just entered the close project process. Under the circumstances, which of the following should be your GREATEST concern? *

1 point

Setting yourself up to take over a large multi-year project.

The team is not focused on completing the project.

You will have extra pressure from the customer.

Making sure your manager knows the project is almost completed

During manage project team process, a project manager performs all the following activities EXCEPT: *

1 point

To observe and converse to stay in touch with the work and attitudes of project team members.

To perform appraisals to clarify roles and responsibilities, develop training plans, etc.

To negotiate for assignment of appropriate project members to the team.

To maintain an issue log to document persons responsible for resolving specific issues by a target date.

An activity-on-node (AON) network diagram shows the following activities on two critical paths; Start, D, E, J, L, End and Start, D, E, G, I, L, End. Each activity is at least three days in duration, except for activity L, which is one day in duration. If you are directed to reduce the project by one day, which activities are MOST likely to change? *

1 point

Activity L

Activity E or activity J

Activity G or activity I

Activity D or activity E

Your company has implemented ISO standards for quality. In this context, which of the following statements regarding quality is NOT accurate? *

1 point

Objective of quality audit is to compare project deliverables against the product requirements as defined in the WBS.

Process analysis identifies the needed improvements from organizational and technical standpoint.

Perform Quality Control is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.

Quality management plan describes how the project management team will implement the performing organization's quality policy.

You are not happy with the performance of a team member. In this context: a) What type of communication will you use to relay your concerns to the concerned team member? b) If the performance of the team member does not improve even after voicing your concern, what form of communication will you use to convey the information to the senior management? *

1 point

a) informal oral, b) informal written.

a) informal oral, b) formal written.

a) formal written, b) formal written.

a) informal written, b) formal written.

Which statement about project deliverables is CORRECT? *

1 point

They are determined after the work is completely defined.

They are described during project planning and improved over time.

They are defined at project onset with the input of project stakeholders.

They are determined by the project sponsor.

A new project manager is being mentored by a more experienced certified project management professional (PMP). The new project manager is having difficulty finding enough time to manage the project because the product and project scope are being progressively elaborated. The PMP mentions that the basic tools of project management, such as a work breakdown structure, can be used during project executing to assist the project manager. For which of the following can a work breakdown structure be used? *

1 point

Communicating with the customer

Showing calendar dates for each work package

Showing the functional managers for each team member

Showing the business need for the project

In your project, you actively manage stakeholders' expectations. This is helpful for all of the following reasons EXCEPT: *

1 point

Chances of stakeholders' acceptance of the project goals increase.

Expectations of stakeholders are influenced and negotiated to achieve and maintain project goals.

Stakeholders' awareness of all project details is ensured.

Concerns are uncovered and discussed.

The contract was signed six months ago for this two-year, multi-million dollar project. You were not involved in contract negotiations or setting up procedures for managing changes. Now you are being swamped with change requests from the sponsor and from inside your organization. What kinds of changes should be approved? *

1 point

Changes that decrease the overall project cost

Changes that decrease the overall project schedule

Changes that are most beneficial to the entire project

Changes approved by management

Two months into a design project, the customer requested a modification to the product. The change was made without notifying the project manager. During the final testing phase, results were different than what was planned for. This scenario is BEST thought of as an example of which of the following? *

1 point

Poor scope control

Poor adherence to the communications management plan

Poor development of the quality management plan

Poor definition of the test plan

Your company is in the middle of negotiating to win a major new project. The project nicely fits into the company's strategic plan, but will require some of the best resources the company has in order to meet the quality objectives. Management is excited because the project represents the opportunity to generate good profits for the company and will put all their company expertise to the test. The prospective team members are also excited because the client is prestigious. In order to meet the schedule objectives for the project, you need to start committing jobs to new and critical project resources now, while the contract is still under negotiation. What should you do? *

1 point

Wait until the last minute to do so.

Ask the customer for a letter of intent.

Only start to collect resumes and do not commit any funds.

Explain to management that this would not be a good idea at this point.

The concept of the _________ states that changes related to one requirement—scope, time or cost—will at least influence one other element. *

1 point

Three-point estimation.

Triple constraint.

Three wise men.

Three needs theory.

When it comes to changes, the project manager's attention is BEST spent on: *

1 point

Making changes.

Tracking and recording changes.

Informing the sponsor of changes.

Preventing unnecessary changes.

Which of the following is NOT TRUE about a work breakdown structure? *

1 point

It describes processes to define the scope, verify work, and manage scope changes.

It contains a graphical, hierarchical list of all work to be performed.

It can be broken down by project phase or deliverable.

It is an important element of the scope baseline.

If two events cannot both occur in a single trial, they are: *

1 point

False events.

Mutually exclusive.

Statistically independent.

Just-in-time.

You are a project manager. You have completed the project. While reviewing the costs, you observed that most of the project's budget was utilized for activities performed in processes relating to one particular process group. This Process Group is: *

1 point

Planning Process Group.

Executing Process Group.

Monitoring and Controlling Process Group.

Closing Process Group.

Two people are in the process of estimating probabilities for each of their identified risks. Which step of risk management is this? *

1 point

Identify Risks

Perform Quantitative Risk Analysis

Plan Risk Responses

Monitor and Control Risks

In a project status meeting, team members do not agree on the way in which certain requirements should be implemented. So, you decide to take a vote, where the largest block in a group would decide, even if a majority is not achieved. This is an example of: *

1 point

Unanimity.

Majority.

Plurality.

Dictatorship.

A fire has just destroyed a warehouse that was being constructed as part of a large project you are managing. What would have been the easiest way to ensure that this force majeure would not significantly impact the cost of the project? *

1 point

Reduce the impact of such risk by transference.

Reduce the probability that the event will take place.

Accept the risk.

Eliminate the threat by not building the warehouse.

All the following are generally included in a contract EXCEPT: *

1 point

Schedule baseline.

Pricing.

Warranty.

Letter of Recommendations.

You are making another international trip and have been invited to a holiday celebration. During the celebration, you discover that all of the subcontracted work for the project has been given to one of the team member's brothers. What should you do? *

1 point

Do nothing if the project is progressing on schedule.

Evaluate the cost of the subcontracted work.

Determine what the common practices are in that country.

Tell the team member that such actions are not allowed.

A project manager does not have much time to spend on planning before the mandatory start date arrives. He therefore wants to move through planning as effectively as possible. Which of the following would you recommend? *

1 point

Make sure you have a signed project charter and then start the WBS.

Create an activity list before creating a network diagram.

Document all the known risks before you document the high-level assumptions.

Finalize the quality management plan before you determine quality metrics.

You are in the middle of a project when you discover that a software seller for your project is having major difficulty keeping employees due to a labor dispute. Many other projects in your company are also using the company's services. What should you do? *

1 point

Attempt to keep the required people on your project.

Tell the other project managers in your company about the labor problem.

Contact the company and advise it that you will cancel its work on the project unless it settles its labor dispute.

Cease doing business with the company.

An Ishikawa diagram helps to: *

1 point

Put information in its order of priority.

Explore past outcomes.

Show team responsibilities.

Show functional responsibilities.

You're managing a construction project. Suddenly the customer asks for some major changes to the blueprints. You need to talk to him about this. What's the BEST form of communication to use? *

1 point

Informal written

Informal verbal

Formal written

Formal verbal

You are managing a procurement for a project and have arranged a bidder conference with the potential proposers. All of the following are appropriate for a bidder conference EXCEPT: *

1 point

A walkthrough of the project scope.

An explanation of why particular terms and conditions are in the contract.

A request for bidders to offer their thoughts on problems with the scope of the work.

Working with the bidders to determine alternative solutions for the project.

A person is writing a document identifying the business need for a project and is including a description of the product created by the project. She includes a list of stakeholders and preassigned resources. What is the role of this person on the project? *

1 point

The project manager for the project or a company functional manager

A member of the project management team working at the direction of the project manager

The sponsor or the project manager

A manager or executive in the organization who is higher in the corporate hierarchy than the project manager

With your team you are using judgment from subject matter experts to identify and analyze project risks. There is a small number of experts available, but some of them have long been in a teacher-student or manager-assistant relationship. Which of the following techniques can ensure best that there is no dominating opinion during an expert review? *

1 point

Peer review.

SWOT analysis.

Delphi technique.

Monetary value calculation.

The explicit and implicit customer requirements that should be captured as part of your project can be referred to as: *

1 point

Quality.

Activity.

Voice of the customer.

Quality attributes.

Another project manager in your company is having difficulty managing his project. You have found that he has not used a project charter and that is probably the cause of the problem. How can you help? *

1 point

Provide him with a copy of an article about project charters.

Work with his boss to get him a mentor.

Develop a draft project charter for his use.

Talk to him about his project and offer help in creating a project charter.

A project manager discovers a defect in a deliverable due to the customer under contract today. The project manager knows the customer does not have the technical understanding to notice the defect. The deliverable meets the contract requirements, but it does not meet the project manager's quality standard. What should the project manager do in this situation? *

1 point

Issue the deliverable, and get formal acceptance from the customer.

Note the problem in the lessons learned so future projects do not encounter the same problem.

Discuss the issue with the customer.

Inform the customer that the deliverable will be late.

The project manager for a construction project discovers that the local city council may change the building code to allow adjoining properties to combine their sewage systems. She knows that a competitor is about to break ground in the adjacent lot and contacts him to discuss the possibility of having both projects save costs by building a sewage system for the two projects. This is an example of which strategy? *

1 point

Mitigate.

Share.

Accept.

Exploit.

Which of the following is based on the 80/20 principle? *

1 point

The 50/50 rule

A fishbone diagram

A control chart

A Pareto chart

Matrix organizations exhibit features of both projectized and functional organizations. In a weak matrix organization, the role of a project manager may be that of a: *

1 point

Coordinator.

Manager with considerable authority.

Support person.

Functional manager.

All of the following are outputs of the Plan Quality process EXCEPT: *

1 point

Quality management plan.

Validated deliverables.

Checklists.

Metrics.

The customer wants to expand the project scope after the performance measurement baseline has been established. The customer will need to follow which procedures? *

1 point

Scope control

Integrated change control

Integrated management

Document control

In your project, you are creating a diagram that describes the decision under consideration and implications of choosing one or another of the available alternatives. This will help to: *

1 point

Get a qualitative analysis of the risk.

Determine which risks may have the most impact on the project.

Translate the uncertainties at a detailed level into potential impact on objectives expressed at the level of the total project.

Determine which decision yields the greatest expected value.

An experienced project manager has just begun working for a large information technology integrator. Her manager provides her with a draft project charter and immediately asks her to provide an analysis of the risks on the project. Which of the following would BEST help in this effort? *

1 point

An article from PM Network Magazine

Her project scope statement from the project planning process

Her resource plan from the project planning process

A conversation with a team member from a similar project that failed in the past

What's the difference between Perform Quality Control and Perform Quality Assurance? *

1 point

Perform Quality Control involves charts like histograms and control charts, while Perform Quality Assurance doesn't use those charts.

Perform Quality Control and Perform Quality Assurance mean the same thing.

Perform Quality Control means inspecting for defects in deliverables, while Perform Quality Assurance means auditing a project to check the overall process.

Perform Quality Assurance means looking for defects in deliverables, while Perform Quality Control means auditing a project to check the overall process.

In your project, you use the earned value technique (EVT) to measure: *

1 point

Work performance and magnitude of variation.

Work schedule.

Risk responses.

Activity duration.

While creating the agenda for a status meeting with the team, a project manager receives input from one team member that an item should be added. Another team member says the team is not ready to resolve the item during the meeting. After much discussion, the project manager decides to put the item on the agenda as an initial discussion item only. Which conflict resolution technique is the project manager using? *

1 point

Compromise

Smoothing

Forcing

Withdrawal

You are doing business in a foreign country and you are advised by your local contact that it will be necessary to make payments to certain officials in order to get the contract. Such payments are expected in the other country, but are illegal for people from your country. What should you do? *

1 point

Have the local contact make payments.

Refuse to make the payment and hope to get the contract solely based on your company's abilities.

Call your government officials and ask for direction.

Amend your price increasing the cost to reflect the payments to be made to local officials.

Project management processes can be categorized into five groups. The process groups are linked by the results they produce. The outputs of one often become the inputs to another. What is the MOST appropriate sequence of the five project management process groups? *

1 point

Initiating, planning, monitoring and controlling, executing, closing

Initiating, executing, monitoring and controlling, planning, closing

Initiating, planning, executing, monitoring and controlling, closing

Initiating, monitoring and controlling, planning, executing, closing

Which is NOT an example of a correctly handled Contract closure procedure? *

1 point

Early termination of a contract because of a repudiatory breach.

Settling and finally closing the contract agreement.

Product verification by stakeholders and administrative closure.

Early termination of a contract because of an immaterial breach.

Plan Risk Responses is the process of developing options and actions to enhance opportunities and to reduce threats to project objectives. The output of Plan Risk Responses process may be: *

1 point

Expert judgment.

Risk-related contract decisions.

Risk management plan.

New risk register.

A customer is not happy with a project deliverable. What is your BEST course of action? *

1 point

Tell the customer the deliverable meets the scope of work and get the customer's agreement to proceed.

Determine why the customer is unhappy with the deliverable.

Meet with the team to determine changes needed.

Meet with the customer and offer a substitute project deliverable.

Halfway through the executing processes of your project, a team member alerts you to a potential cost overrun for a specific deliverable. What do you do FIRST? *

1 point

Determine the projected actual cost.

Implement a change control process to track the change.

Inform the customer.

Determine the cause of the overage.

Your friend requests you to lend him your accounting package software CDROM to install the software in his computer. You should: *

1 point

Give him the software for free.

Give him the software and charge some money for it.

Refuse to give him the software.

Report the copyright violation to the copyright owner of the software package.

Two project team members disagree often on the best way to handle an issue. You ask them to look at the positives and negatives of their approaches and submit their recommendations, which could be a "middle path". Which of the following conflict resolution techniques have you used? *

1 point

Smoothing.

Compromising.

Confrontation.

Withdrawal.

You are working with potential sponsors to determine which project your company will pursue. Based on the benefit-to-cost (BCR) ratios, which of the following four projects should you recommend? *

1 point

Project A has a BCR of 5:2

Project B has a BCR of 5:4

Project C has a BCR of 3:1

Project D has a BCR of 2:1

You are halfway through a major network rollout. There are 300 locations in the United States, with another 20 in England. A software seller has just released a major software upgrade for some of the equipment being installed. The upgrade would provide the customer with functionality they requested that was not available at the time the project began. What is the BEST course of action under these circumstances? *

1 point

Continue as planned, your customer has not requested a change.

Inform the customer of the upgrade and the impacts to the project's timeline and functionality if the upgrade is implemented.

Implement the change and adjust the schedule as necessary because this supports the customer's original request.

Implement the change to the remaining sites and continue with the schedule.

During project executing, one of the electrical engineers informs the project manager that the life cycle cost of the new heating and air conditioning system is higher than the life cycle cost of another heating and air conditioning system. What should the project manager do? *

1 point

Determine if there is room in the project budget for the additional cost.

Select the product with the lower life cycle cost.

Select the product with the best life cycle cost to earned value ratio.

Select the product with the lowest maintenance cost to life cycle cost ratio.

You are assigned as a project manager of a project that has failed in the past. During a luncheon, you visit with a project manager who informs you that the project has fallen short because of constant bickering within the project team members. The information provided to you by this PM is best described as what? *

1 point

Expert Knowledge.

Historical Information.

Good to Know.

Stakeholder Management.

Which of the following is NOT a factor in the project manager's acquiring the best resources for the project? *

1 point

Schedule model

Activity attributes

Quantified resource requirements by activity

Directive of the project manager

In your project, you intend to identify and document interactivity dependencies. For this purpose, you will use all of the following as inputs EXCEPT: *

1 point

Project scope statement.

Activity list.

Project schedule.

Activity attributes.

Project A has an internal rate of return (IRR) of 21 percent. Project B has an IRR of 7 percent. Project C has an IRR of 31 percent. Project D has an IRR of 19 percent. Which of these would be the BEST project? *

1 point

Project A

Project B

Project C

Project D

What is one of the KEY objectives during contract negotiations? *

1 point

Obtain a fair and reasonable price.

Negotiate a price under the seller's estimate.

Ensure that all project risks are thoroughly delineated.

Ensure that an effective communications management plan is established.

A project manager and his team are using an Ishikawa diagram, trying to determine how various factors might have contributed to project problems. The project manager is involved in which part of the quality management process? *

1 point

Plan Quality

Utilize Quality Tools

Perform Quality Assurance

Perform Quality Control

Please refer to the table. If these three tasks (i.e., Tasks A, B, and C) are not part of the critical path of a project, what is the PERT estimate for the duration of the project? *

1 point

22.5

10.33

Cannot be determined.

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