Zoomo Onboarding (AUS)

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Customer Email *

1. What should you do if something goes wrong with your bike and you need a repair? *

1 point

Take it into the Bolt workshop immediately

Call us and tell us what happened

Go to our website and book a repair

Open the app and schedule in a repair

2. Which part of the bike should you lock when doing a delivery? *

1 point

Lock the bike frame to an anchor point (if leaving for 1hr or more, take the seat and battery with you, and use the cable to lock the wheel)

I can use my own lock

I don’t need to lock it if i can see it

Locking the frame to the wheel is enough

3. Where is the best place to lock your bike while doing a delivery? *

1 point

Somewhere hidden where nobody will find it

Somewhere bright in the open, near lots of people

I don’t need to lock it if I can see it

4. True or false: If you have theft cover but do not lock the bike correctly, you are liable for full $1500 replacement cost of bike *

1 point

True

False

5. What should you do if you have a question? *

1 point

Book an appointment and come into the workshop to ask

Email us at hello@getboltbikes.com

Read the FAQs, and if necessary, message us on Facebook.

Post it on the community page

6. Which of the following invalidates theft cover if your bike is stolen? *

1 point

You didn't lock the bike correctly

You are overdue on your rent

Both

7. In what situation would you only have to pay $300 if your bike is stolen? *

1 point

I have theft cover

I have theft cover and I locked my bike correctly

I made an attempt to stop the theft by chasing the thief, but he got away

8. Oh no! You crashed your bike and your battery is broken and needs replacing, which costs $550. But luckily you have damage / theft cover. How much do you have to pay? *

1 point

The full price, ($550)

The full price ($550) + labouring costs

$300

It's free, because I have damage cover

9. Which of the following do you NOT need to pay for if they are damaged during your rental? *

1 point

Flat tyres

Brake pad replacements

A replacement seat

A broken rear rack

10. What do you need to do if you're leaving your bike locked up for an extended period of time? *

1 point

Lock the bike with the U-lock through frame and anchor, plus cable lock through wheel

Remove the seat and take it with you

Remove the battery and take it with you

All of the above

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