[Fixed monthly payment of USD 500 as a Contractor. For Brazilians, BRL 2900 - CLT]
This is a remote (yet with a team who'll always be there for you!), entry level full-time position (around 40 weekly hours).
Worldpackers is a global community formed by conscious travelers and welcoming hosts that has been promoting thousands of connections and unique experiences since 2014. We seek to foster the development and transformation of the world into a more socially & environmentally sustainable place. ✈️ Respect, inclusion, collaboration and learning are Worldpackers' main pillars. Being a member at Worldpackers - as a traveler, as a host, or as a team member - means being part of a collaborative community formed by members of all origins, without room to any sort of discriminatory behaviour. With that, our team is built considering diversity and people with different points of view.
We're looking for new members to join our Community Happiness team and help us enable more people to have unforgettable collaborative experiences!
A Customer Experience Specialist I at Worldpackers offers an efficient & outstanding service to all people interested in becoming part of the Worldpackers’ community, applying the Worldpackers’ Use Terms and Policies.
Technical / Human Skills required for this position:
- Analysis, reports & Google Spreadsheet familiarity;- Great written communication in English & Spanish;- Understanding Portuguese and have a good written communication in it is a plus;- Organization, multitasking & meeting deadlines;
- Non-Violent Communication, Empathy and Active Listening;
- Problem-solving and Negotiation;
- Customer-centric view and promptiness.
The main activities for this position are:
- Replying to travelers’ emails and messages through Worldpackers’ official channels;
- Offering the best & most efficient support to our travelers' community by solving travelers' doubts and offering solutions to problems they may face during their experiences;
- Applying the Worldpackers Policies and Terms of Service across all area decision-making processes;
- Educating and retaining users through different types of content;
- Collecting and reporting relevant feedback and data from users;
- Identifying area/product/service improvements and reporting them to the team leadership;
- Tracking both your personal and team development through performance metrics;
- Partnering with all WP teams to offer the best possible product for travelers.
We're looking for people that:
- Love to communicate and find out ways to improve the our users' journeys;
- Have the desire, ability and empathy to solve problems and help people;
- Enjoy team work;
- Enjoy participating in strategical decisions;
- Enjoy analyzing and making decisions based on data and feedback;
- Are willing to live an operational and organized routine.
This position is perfect for you if you:
- Want to work with purpose and with great people;
- Feel motivated to work at a fast-paced, global company;
- Work with autonomy and responsibility, actively participating in decision-making;
- Have an ever-evolving mentality, always developing new skills and understanding more about market and its business.
Important note: Any suspicion of the use of Artificial Intelligence to formulate answers during the recruitment process will result in the immediate disqualification of the candidate, as it would not demonstrate the candidate's real abilities.
If you believe this is the perfect position for you, please apply to it! We want to meet you! 🤩
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https://www.youtube.com/c/Worldpackers/Instagram:
https://www.instagram.com/worldpackers