Consumer Perception towards Price Transparency in Private Hospitals in Coimbatore
This study is being done to understand the consumer Perception towards healthcare service from private sector in Coimbatore. I promise you that all responses given by you will be strictly kept confidential and used for academic purpose only.
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Express your opinion on following statement *
Strongly Agree
Agree
Disagree
Strongly Disagree
More costlier means better healthcare
Negotiating price is not appropriate in healthcare
Price comparison helps in choosing better healthcare
Healthcare services are shoppable like other products
Money is not a big deal in front of health
Rate the following statement about private hospitals in Coimbatore (out of 5) *
5
4
3
2
1
Perform the promised service accurately
Knowledge of employees and ability to trust and convey confidence
Physical facilities, equipments, personnel and communication materials
Provision of caring & individualized attention to customer
Willingness to help customers and to provide prompt service
How would you rate the price transparency in private hospitals in Coimbatore *
Least
Most
Express your opinion on the following statement about Private Hospitals in Coimbatore *
Strongly Agree
Agree
Disagree
Strongly Disagree
Information on price is comprehensive
Information on price is clear
Information on price is accessible
Information on price is true
Information on price is complete
How would rate the affordability in private hospitals in Coimbatore *
Least
Most
Are you aware of patient rights being followed in private hospitals? *
Are you aware of accreditation standards like NABH, NABL and JCI ? *
Do you think the presence and role of private hospitals in Healthcare is necessary? *
Have you visited any private hospitals in Coimbatore ? *
Do you have the experience of being hospitalized / admitted in private hospitals in Coimbatore? *
Rank the appropriate methods for better price transparency in private hospitals (From 1 to 5, 1st as most preferred one and 5th as least preferred one ) *
1st
2nd
3rd
4th
5th
Discussing Cost of procedures(eg. Blood test, Medication,etc...) in-person before ordering them
Listing prices on official website
Disclosing pricing for treatment Before scheduling appointment
Providing itemized bills to clearly show what charges patients are responsible for
Having a billing consultant on staff to answer questions related to cost of care
Occupation *
Place of residence *
Family Monthly Income (in Rs.) *
Martial Status *
Highest Education *
Age Group *
Gender *
Name
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