COMPANY OVERVIEW
Bolt Farm Treehouse is a luxury outdoor hospitality company that helps people reconnect with nature, reconnect with God, and strengthen relationships. A fast-growing company that designs, builds, and operates luxury nature retreats, Bolt Farm Treehouse was named one of the Top 25 Treehouse Hotels in the World by Travel & Leisure and featured on The Worlds Most Amazing Vacation Rentals on Netflix. A unique hybrid between a boutique hotel and an upscale vacation rental, Bolt Farm Treehouse is pioneering the future of luxury outdoor travel by offering our guests inspiring, world-class travel experiences in one-of-a-kind nature settings across America. Our flagship property is just outside of Chattanooga, TN. We are pioneers of outdoor travel and leaders in the hospitality industry. Recent features include Magnolia Network, Architectural Digest, Buzzfeed, and Good Morning America.
We are a purpose-driven team building a company of high-performing leaders who drive results, love to work hard, and value work that has a lasting impact! All team members are all-star human beings with a passion and drive to do meaningful work and have meaningful relationships.
CORE VALUES WE WORK & LIVE BY:
Best is the standard.
Honesty & integrity always win.
We are growth-minded & hard-working.
We work with urgency and efficiency as a close team.
We communicate with radical honesty.
We celebrate every victory.
Position Description:We're expanding at our Tennessee location & we're expanding the team ahead of these additional units.
Bolt Farm Treehouse is seeking a polished hotel manager to run our luxury nature retreat in the Chattanooga, TN area. This is a rare opportunity for someone who has experience in luxury hospitality, an affinity for the great outdoors, and an innate desire to create 5-star experiences for each of our guests.This job requires strong ability in sales (rebookings), customer service and being the luxury standard bearer. Strong leadership and control of the work process from beginning to end is necessary. The job centers around caring for guests, maintaining and raising the bar of excellence, and the ability to generate revenue through on-site rebookings and upsells. A high level of expertise is expected and the ability to spot and correct errors are important. You are responsible for creating a red carpet environment from arrival to departure.
Requirements:
- At least 3 years experience in luxury hospitality.
Excellent communication skills, both verbal and written
Strong sales experience (rebookings and upsells)
Self-motivated, well organized, able to motivate others, results-driven leader with exceptional ability to meet and exceed deadlines and goals.
Property Staff Management (including performance coaching)
Must possess advanced computer skills (including Google Suite, Asana, Slack)
Ability to provide Concierge Service (on-site and off-site amenities)
Role Competencies:
- You will ensure that all aspects of the nature retreat run smoothly.
Exercise a savvy financial approach with a focus on revenue generation, cost containment, productivity improvement, forecasting accuracy, and cash flow management.
Directly communicates with the guests from booking through checkout to provide a top-tier customer service experience & consistent 5-star guest satisfaction.
Provides concierge services to guests
Responsible for repeat bookings and upsells
Refining, creating, and managing systems to optimize efficiency and profitability for this location.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Collaborative Partnering with the Back of House Manager on operational success
