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RAC Saddle Club Client Feedback Form
We really appreciate your feedback - either on what we've done well, or where we could improve! If you have any further queries/suggestions to make feel free to email
office@racsaddleclub.co.uk
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* Indicates required question
Your Name
(you can fill in anonymously if you like)
Your answer
Are you filling in this questionnaire for yourself or your child/someone else's behalf?
*
Myself
Other:
Name(s) of others you are filling out the form for?
Your answer
QUALITY OF INSTRUCTION
What services have you had with us?
(Tick all that are relevant)
*
Private Lessons
Own Horse Lessons
Pony Club Group Lessons
Junior Academy
Group Lessons
Fun Days
Camps (residential & non residential)
Clinics
BHS Exam Training
Other:
Required
When do you normally ride?
*
Your answer
How would you rate the overall standard of teaching here at RAC Saddle Club?
*
Poor
1
2
3
4
5
Excellent
How much do you/your child enjoy your lessons?
*
Not at all
1
2
3
4
5
Its the highlight of my week
How would you rate the progress of your/your child's riding in your time here?
*
Poor
1
2
3
4
5
Excellent
How would you rate the knowledge of your instructor(s)?
*
Poor
1
2
3
4
5
Excellent
How clear is the communication between you/your child and the instructor?
*
Poor
1
2
3
4
5
Excellent
How safe do you/your child feel in your lessons?
*
Not at all
1
2
3
4
5
Extremely
How challenged do you/your child feel in your lessons?
*
Not at all
1
2
3
4
5
Extremely
Do you feel this level of challenge is appropriate for you/your child?
*
Yes
No
If you answered "NO" in the previous question, can you explain why?
Your answer
Please write here if there is anything else you would like to add regarding the lessons?
Your answer
HORSES AND PONIES
How suitable do you feel the horses are for you/your child's level?
*
Not at all
1
2
3
4
5
Extremely
How safe do you feel the horses are for you/your child?
*
Not at all
1
2
3
4
5
Extremely
How well-care for do you feel our horses are?
*
Not at all
1
2
3
4
5
Extremely
Please write here if there is anything else you would like to add regarding the horses and ponies?
Your answer
YARD AND FACILITIES
How welcome do you feel on the yard?
*
Not at all
1
2
3
4
5
Extremely
How comfortable do you feel asking questions/raising queries with the yard staff and instructors?
*
Not at all
1
2
3
4
5
Extremely
How clear is the communication between you/your child and the yard?
*
Poor
1
2
3
4
5
Excellent
How would you rate the overall facilities of the yard?
*
Poor
1
2
3
4
5
Excellent
Please write here if there is anything else you would like to add regarding the yard and facilities?
Your answer
Thank you for taking the time to complete this questionnaire, we really do appreciate the feedback.
Please remember our door is always open if you need to come and chat with us with further comments or please email
office@racsaddleclub.co.uk
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