Questions for heat pump and solar heating users

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Welcome!
Your answers to these questions will, together with answers from users all over Europe, show how satisfied users are with heat pumps and solar heaters. We hope with the answers to understand what can motivate more people to choose clean heating alternatives. The survey is made on behalf of the European Environmental Bureau (EEB) as part of activities to limit climate change.

The survey takes approximately 5 minutes.

Your reply is anonymous; we are not collecting any information that can trace you.

1/17. Where do you live? (Choose a country) *

2/17. I am answering this survey for... *

the building I am living in - a detached house.

the building I am living in - a semi-detached house.

the building I am living in - a flat.

the building I am working in - an office building.

3/17. What source of heating did you have before moving to Heat Pump? *

Gas boiler (methane and/or LPG).

Oil boiler.

District Heating.

Biomass (wood, wood pellets, or others).

Biomass and solar water heating.

Biomass and coal.

Electric heating.

Other:

4/17. Is your Heat Pump combined with another technology? Please select all that apply. *

No, the heat pump is providing all of the heating/hot water.

I also have solar heating (solar collectors for hot water/heating).

I also have solar panels for electricity (Photovoltaic).

I also have gas or oil boiler.

I also use wood for heating.

Other:

Required

5/17. Is the building/flat supplied with cooling? *

No.

Yes, with separate air conditioning.

Yes, the heat pump provides both heating and cooling.

6/17. Is the building/flat supplied with forced ventilation? *

No.

Yes, with a separate ventilation system.

Yes, the heat pump is integrated in the ventilation system.

7/17. Is your home well insulated, compared to the other ones in your area, according to you? *

Yes, very well insulated.

Yes, well insulated.

Average insulation.

It's not very well insulated.

8/17. What type of Heat Pump do you use? *

Ground source heat pump (using pipes or borehole in the ground ).

Air-to-water heat pump (air source heat pump).

Air-to-air heat pump (reversible heat pump / air conditioner).

Apartment with centralised heating based on heat pump.

Other:

9/17. When did you install your heat pump? *

In 2020-2021.

Between 2017 and 2020.

Between 2010 and 2017.

Before 2010.

10/17. When you installed the Heat Pump... *

you did so during an energy renovation of your building (insulation of walls, improvement of windows, etc.).

you only changed your heating/water heating system.

11/17. Overall, how satisfied are you with your Heat Pump? *

I am very happy.

I am somewhat happy.

Neutral.

I have some concerns.

I am not happy at all.

Other:

12/17. Did your heating comfort improve after you installed a Heat Pump? *

Yes.

No, it remained the same.

No, it got worse.

13/17. What room temperature do you keep during winter? *

Above 25 °C.

Between 22 and 25 °C.

Between 18 and 22 °C.

Below 18 °C.

14/17. Is your electricity supply from renewable energy? *

Yes, from my Photovoltaic panels + renewable electricity from the grid.

I buy mixed electricity from the grid but I also use my Photovoltaic panels.

Yes, I only use renewable electricity from the grid.

No, I am purchasing the normal (mixed) electricity from the grid.

I don't know.

15/17. Compared to your previous situation, on a yearly basis to heat your home you now spend... *

less.

more.

more or less the same.

I spend more, but I also got better heating.

16/17. What was your main reason for choosing a heat pump? *

Economy.

To improve heating comfort.

To have less hassle with heating system.

For environment/climate reasons.

Other:

Required

17/17. Would you suggest to your neighbours to switch to Heat Pump? *

Yes, surely.

I am not sure.

No, I would not.