Empowered Problem Solving

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After viewing the On Demand, complete this assessment to document your learning. If you earn a score of 80% or above, a Certificate of Completion will be emailed to the addresses you share below. If you do not earn a score of 80% or above, you will not receive a certificate email and must retake this assessment.

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You first and last name. (This will appear on your certificate) *

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Company *

Which step in the problem solving process involves brainstorming and coming up with several possible solutions? *

Define

Research

List

Evaluate

Implement

You work in customer service for an online store and recently, you've noticed an increase in customer complaints about late deliveries. What is the most important step for you to take first? *

Assign blame to specific colleagues who may be responsible for these late deliveries

Initiate discussion with your team and leaders to determine the root cause of these late deliveries

Suggest hiring more employees to meet increased demand

Take action immediately by asking everyone to make changes that you think will help fix the issue

Your manager has asked you to research possible solutions to this issue of late deliveries. Which of the following would be a good approach? *

Asking for ideas from other departments who've had a similar issue

Brainstorming ideas for solutions with your team

Researching other companies' best practices

All of the following are reasonable approaches to researching possible solutions

None of the above are reasonable approaches to researching possible solutions

You've come up with a solution to the issue of late deliveries. Which of the following is a critical aspect of implementing your solution? *

Creating a plan with clear steps and milestones

Avoiding communication with other team members to prevent potential criticism to your solution

Sticking to your solution no matter what other issues may come up

Which step in the problem solving process involves assessing the impact of a possible solution? *

Define

Research

List

Evaluate

Implement

What is the most important mindset to have when approaching problem-solving? *

Viewing problems as opportunities for learning and growth

Focusing on immediate solutions rather than long-term consequences

Accepting that some problems can't be solved

How can you best develop a more questioning mind? *

Avoid discussion with people who have different opinions

Always seek the simplest and most straightforward answers to questions

Regularly ask "why" and "how" questions

Which of the following is a key principle of effective brainstorming? *

Limit the number of participants to avoid too many different perspectives

Encourage ideas to be suggested freely without criticism or judgement

Focus on finding a single perfect solution to the problem

Have a predetermined solution in your head before you start brainstorming

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