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Chargeback Fraud Survey
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How often is your store hit with chargebacks from fraudulent orders?
I haven't gotten any chargebacks
0-5 per month
5-10 per month
20-50 per month
50+ per month
Other:
Clear selection
If Shopify flags an order as high risk, how do you normally respond?
Immediately refund the customer and cancel the order
Text/call/email the customer and verify their order
Ignore the warnings and ship
I'm not sure what to do
Other:
Clear selection
How accurate you do you think Shopify's fraud analysis is at detecting fraudulent orders?
Very accurate, I'm very happy with it
It's decent, I'm ok with it but wish it could improve
It's bad, I'm not happy with it at all
Other:
Clear selection
Do you have any anti-fraud Shopify apps installed?
Yes
No
Other:
Clear selection
How do you think Shopify could improve its chargeback fraud protection?
Your answer
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