It is extremely important that you understand, exclusively, how I operate my business. To be a client I do require this as part of my application process & client screening.
Please read this document fully & carefully. As you will be required to answer the question regarding the secret password hidden prove you read this document.

We DO NOT require masks.
Since the salon is a one on one private appointment we deem it unnecessary and ask that you use your best judgement.
Please reschedule, if you are not feeling well or you have knowingly been exposed to any symptoms, body aches, coughing, nausea, diarrhea, frequent headaches, fever, chills, or breathing issues within the last 14 days, we ask for the safety of our staff and clients that you notify us privately and reschedule your appointment.

Appointment Expectations:
Please arrive on time. Not early, not late unless otherwise communicated.
Only guests with an appointment can be in the salon.  No children or other guests will be allowed to accompany you inside unless otherwise communicated or approved by Tara for safety and liability measures.

Cancellations:
We understand that things can come up. We value your time, and we hope you value ours, too. In the event you need to cancel your appointment, please be sure to notify us no later than 24- hours before your scheduled appointment.

No Show Policy:
Please be advised that our salon has a no call- no show policy whereby any no shows will be charged a late cancelation fee. I do not rebook clients that do not communicate, especially new clients that no call- no show the first appointment, others whom are habitually late, or no show their scheduled appointment without communication.
Failure to notify us 24 hours before the time of your appointment, between business hours, in a timely manner will incur a cancelation fee which is 50% of your service price or a rebooking fee that will be added to the price of your next appointment. The hidden word to be typed into the question below is DAVID BOWIE.

We do require a card to be on file upon booking. The secure booking platform, Glossgenius is what Vibe Salon uses to store data. This data is not accessible by staff and can only be charged in the event of a no call no show. If refusal to pay cancellation fee or card declines, you will not be able to schedule another appointment to Vibe Salon until the previous cancellation fee balance is paid or upon rebooking a deposit will be required for all future appointments.

*Any appointment cannot be exchanged with another service that is lesser value of the initial service booked unless communicated with previously with Tara.

Latecomer- Rebooking Policy:
Please be sure to arrive on time. Any late arrivals 5-15 minutes or more, with no notice will receive a courtesy text reminder.
Depending on the situation, you will need to be rescheduled and will incur a late/no show cancelation fee which will need to be paid before your next appointment.

A non refundable payment is required for all Hair Extensions, Eyelash extensions & color corrections.

EYELASH EXTENSIONS:
Free touch up within the first 24 hours if any issues occur directly after installation.

Habitually dirty lashes or makeup worn to lash fills/appts. will incur an additional lash bath fill.

Poor aftercare, wearing excessive makeup, especially the use of glitter is unacceptable and will not be the responsibility of Vibe Salon to correct.

Color/Product Client Responsibility:
We do require and encourage that ALL clients use our salon products, (Jack Winn Care) that are recommended as that will remove any communication and hair issues that can come from using products that are NOT salon or pharmaceutical grade ingredients that would otherwise compromise the integrity of your hair.

-We do understand budget is the first thing that comes to mind when reading this and can seem like a ridiculous request. The  Your hair is an investment and needs to be treated as such.

We like to use this analogy to educate our clients:
You wouldn't get a boob job then not return to your doctor to do your follow-up visits or at home care prescribed by your doctor.

OR you would never buy a new Car and then never change the oil or get it serviced. That would be a huge waste of money right? I'd be buying the best oil that is going to keep my engine running.

Long term, investing in the right hair care will take care of your hair and color for the long haul.

Ideally, you should be visiting your stylist for a root touch up every 4 to 6 weeks, and no later than 8 weeks.
This isn't purely because it'll look better, but for biological reasons, too.

For blondes:
It is expected that if you require a high maintenance color you are to follow a strict schedule for touch ups & product regimen.
This is not only due to the health of your hair, but as well as the cost of your service.

Your scalp gives off heat, and this heat won't extend much further than 2 centimeters past the root. So if you do wait longer than the recommended 4 weeks for a blonde root retouch your service will now be considered a color correction and charged as such. * Unless otherwise communicated.

All things considered you will be charged accordingly; this will change the service to either the additional fee for products used per oz., OR into a COLOR CORRECTION if platinum or blonde.*
 
Recommended time for touch ups:
Eyelash extension fill, 1-2 weeks*
***depending on the PH of your skin as well as products you are using and aftercare.

Toner for Blondes, 4 Weeks

Platinum Lightener retouch, 3-4 weeks*

Highlights 6-8 weeks

Balayage 8-10 weeks

Mini move ups Sew In Extensions 4 Weeks

Reinstall Sew In Extensions 8-10 Weeks

Color retouch, 6-8 weeks

Highlights, 6-8 weeks

Balayage, 8-10 weeks

Haircuts, 4-8 weeks
 
Pricing & Consultions:
The way we calculate pricing of your service is based on a “starting at” price.
This means that if additional time or products are used we reserve the right to charge additionally.
​
In today’s world when clients contact me or book online I am usually asked to give a quote without seeing or touching the client’s hair. Without truly having a thorough in person consultation over thickness and integrity of hair or lashes it is not reasonable to assume how much the exact amount of a service will be upfront.

*For that reason all prices before the service is preformed is considered an ESTIMATE and is subject to change depending on how many additional bowls of lightener or color is used. A final QUOTE will be issues upon checkout if additional services or products are rendered.
 
Refunds/ Banking policy:
If you are unhappy with your service, we will gladly work with you to fix it for free or communicate to book another appointment, but due to the nature of the service, professional product used, and time rendered for those services- we do not offer refunds.* If the card you used on file is used for cancellation fees or to pay at the time of the service incurs an overdraft fee or other charges, we are not responsible nor will we issue a refund to correct the issue that incurred with your banking institution.*

If you leave without paying for a service whether you are satisfied or not you will be reported for Theft of Service to Local Authorities and legal action will be taken.

Security Camera/photo policy:
There are 5 cameras at Vibe Salon. This is to protect myself as I am the only stylist in the salon. We respect areas that are intimate and private and do not have cameras in those areas such as the facial room and bathroom.

To build our portfolio I ask permission to post pictures online. I try not to post clients faces to protect identities. But we completely respect your privacy and refusal if requested.
 
Privacy policy:
Customer information in our files is used to improve your service and send important messages as well as marketing communications.
We do not, under any circumstances, share this information with third-parties.
In return we ask for privacy about products used unless otherwise given permission-, techniques, or conversations had between the client and stylist.

Text/calling salon for
appointment or inquiries:
I ask that you please be mindful of the hours I keep as a professional- do not expect a response, sometimes I do respond late if I'm awake. For a general rule expect that I will take calls or respond between the hours of 10-6pm Tuesday-Saturday. I have to respect my home life and family as much as they respect my career.
Please email vibesalonponca@gmail.com

CLIENT DISSATISFACTION:
If you are dissatisfied with your service we politely ask that you do not negate the salon verbally online and reserve the right to ask you to remove slander or libel posted online or elsewhere. If libel or slander is documented online and is not removed after being served a verbal or written notice, escalating to a cease and desist order, we will contact authorities for harassments or other judgements and have been advised to do so by our attorneys. We always want to satisfy our guest and for that reason we ask that you just communicate with us personally. We won't know there is an issue unless otherwise communicated and can usually fix or rectify the situation and will honor a free fix or another solution to make sure you are happy.

CopyrightThe/Logo/Marketing Infringement
Any entity that uses Vibe Salon via image or branding or sales is subject to legal repercussions.