This inquiry form should be completed for all residential programmes offered at Manna House Health Education & Wellness, including overnight and short stays and other services. Note this form is an expression of interest and no payment should be made till confirmation from Manna House of acceptance onto a programme or service.
Room or Package Preference
Do refer to the Product Range and website before making your decision. Please indicate your package or programme preference i.e, Refresh or Restore or kickstart, bed and breakfast etc. Please be advised that any existing health challenges require the Restore package as therapies are included in the price.
Payment Information
The inquiry form acts as an expression of interest in attending a programme and no payment should be sent until confirmation is given you from Manna House that you will benefit from the programme. Upon acceptance to a programme a non-refundable deposit of 50% of the total cost is due to secure your booking and the remaining balance is due 10 days before the programme commences.
We prefer bank transfers. At Manna House we can received card payments but prefer bank transfer due to card payment charges. If you wish to pay by cheque, please contact Manna House to discuss how this should be done. Be aware that your booking will only be confirmed once your funds have cleared our bank. Packages are priced on a “payment-in-full” basis due 10 days before you arrive. We are unable to accept health guests on any package until payment has been made in full.
For other services such as the Health Consultation, Body Chemistry Review, Lifestyle Protocol, massages and other services payment is made in full at booking.
Refunds
The deposit paid at time of booking is non-refundable. As an exception, refunds are given ONLY in the case of an emergency which means you cannot come due to circumstances that are out of your control such as serious injury, hospitalisation, death, or cancellation on our part. The refund will be less an administrative charge to cover bank costs and any other administrative expenses that are incurred during the booking process.
If you cannot come due to reasons that are NOT an emergency, you may transfer your deposit to a future programme. Transfers are valid for up to 1 year effective from the dates they originally registered for. If you choose not to attend 10 days before a package commences you will forfeit 50% of the deposit with only 50% remaining for a future payment towards a programme. As such an additional 50% will need to be paid to confirm your place on a future programme.
Additional Costs
The product range and website or discussion with the staff for what is included in your package. The Restore packages includes therapies but does not include:
- Equipment e.g. enema bag, bulbs, eye wash cups etc
Any additional costs will be explained to you. If you receive extra therapies (The Refresh Package), it is with the understanding that you will pay for them by conclusion of the programme. For the Restore Package therapies are determined by your health condition(s) based on the individual health needs assessment, consultation and daily body chemistry analysis and health guest’s request.
Health Education & Wellness
Please note that Manna House is a wellness centre and does not provide personal care. If you require personal care such as dressing, bathing, showering, mobility support, supervising medications, feeding etc then you should consider bringing someone with you to support your care needs. Manna House does not operate 'care home' facilities. If information regarding additional health conditions and personal care needs comes to light during your stay which may put extra pressure on our services then we would be at liberty to terminate this agreement.
Disclaimer
A disclaimer will be sent to you prior to booking your place on the programme. This needs to be signed and returned 10 days before programme commencement.
Please complete one form per health guest.
