LUX Audience Survey 2021/ 2022

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We are carrying out this survey to help us learn more about our audiences and how we can give them the best possible experience. Your feedback is valuable and will help us to develop our future programme.

The survey should take less than five minutes to complete. Anything you tell us will be kept confidential, is anonymous and will only be used for research purposes. The information you provide will be held by LUX and The Audience Agency, who analyse the survey on our behalf.

1. Have you visited LUX before? *

Yes, in the last 12 months

Yes, between one and two years ago

Yes, between two and three years ago

Yes, between three and five years ago

Yes, but more than five years ago

No, it was my first visit

(If yes in the last 12 months) Including today, how many times have you visited LUX in the last 12 months?

2. Which of the following best describes the performance/event you saw? (Tick one only)

3. Are you visiting with other people today?

Yes

Clear selection

4. Which of the following had you seen or heard before your visit today? Please tick all which you had seen or heard about LUX prior to your visit.

Our leaflet/brochure/poster/other print

Our website/blog

Our email

Our Facebook

Our Twitter

Our other social media channels

Our other communications

Mobile app

Newspaper/magazine

Radio/television feature/review

Email from another organisation

From another person or organisation on Twitter

From another person or organisation on Facebook

Other social media

Word of mouth

None of these- I did not see or hear any information about the organisation before my visit

Other:

5. Which of the following describe your motivations for visiting or using LUX services?

(Tick all that apply)

To spend time with friends/family

For a special occasion

For peace and quiet

To be intellectually stimulated

To be entertained

To be inspired

To do something new/out of the ordinary

To learn something

To enjoy the atmosphere

For reflection

Visual arts is an important art of who I am

To escape from everyday life

For academic reasons

For professional reasons

To entertain my children

To educate/ stimulate my children

Other:

6. How would you rate the following?

1 = Very disatisfied 5 = Very satisfied

Very poor

Poor

Neither good, nor poor

Good

Very good

Don't know, N/A

Quality of the performance/event/exhibition

Value for money (of paid element)

The whole experience

Clear selection

7. How likely is it that you would recommend LUX to a friend, family member or colleague, with 10 being extremely likely and 0 being not at all likely? (Tick one only)

Very unlikely

Extremely likely

Clear selection

8. Is there anything else you would like to say about your visit? (Please describe below)

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