Broadband Survey

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Broadband Survey

Residential (Please Take Survey from Your Residence for Accuracy)

1. To better evaluate residential broadband service in the Eastgate Region, please provide your zip code (Your information will be used for analytical purposes only). *

2. How true or false is the following statement: The current state of broadband internet in my area negatively impacts my household. *

Very False

False

Neutral

True

Very True

3. How would you describe the availability and access of broadband internet service at your home? *

My household pays for broadband internet services

Coverage is available at my home, but I do not subscribe -------------------> you can skip to #11

Broadband internet is not available at my home --------------------------> you can skip to #13

Other:

4. How satisfied are you with the current quality of your high-speed internet service? *

5. How do you access internet at your home? (check all that apply) *

Wired (DSL)

Wired (Cable)

Wired (Fiber)

Mobile Wireless (i.e. cellular data plan)

Fixed Wireless (i.e. 5G home internet plan)

Satellite

I don't know

Other:

Required

6. Who is your internet service provider? (check all that apply) *

Armstrong Utilities

CenturyLink

Spectrum

Greatwave Communications

CableSuite 541

Consolidated Communications

Windstream

Zito Media

Xfinity

Delta Telecom

RAA Services

Suddenlink Communications

AT&T

Verizon

T-Mobile

Other:

Required

7. How satisfied are you with your broadband provider options? *

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

8. What are your subscription speeds? (In other words, what do you currently pay for in Mbps?) *

9. Now, from your home, please navigate to the following link and take a Speed Test. Input those results in the space provided below (PING, DOWNLOAD, UPLOAD): https://www.speedtest.net/ *

10. The average American consumer spends approximately $45.83 per month on a home internet subscription. How does your households monthly subscription cost compare? If you know your exact cost, please select "other" and write your monthly fee. *

Significantly less per month (less than $25.00)

Less per month ($25.01-$40.00)

Approximately the same ($40.01-$50.00)

More per month ($50.01-$85.00)

Significantly more per month (over $85.00)

I don't know

Other:

11. If you answered "Coverage is available at my home, but I do not subscribe" for Question 3, which of the following best describes why you do not subscribe to available broadband internet services? *

I do not need internet access

I choose to access internet at another location

The connection is unreliable (I am not always able to access internet services)

The connection is too slow for my needs

The service is too expensive

I do not own a device which connects to the internet

The device I own is unable to connect to the internet

I do not know how to use the internet

N/A

Other:

12. Are there any improvements that would encourage you to subscribe to internet service? (check all that apply) *

Lower monthly fees

Better quality service

Access to a compatible device in my home

Lower cost of a compatible device

Training/computer literacy

Other:

Required

13. Are there any general comments you'd like to provide about broadband connectivity in your area? *

Submit

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