Please ensure the information you provide is completely accurate; otherwise, we will not be able to process your request. Incorrect information or insufficient credit balance in the account will result in a refund failure, and separate notifications will be provided. Once the refund is processed, you will receive a confirmation email from PayPal. Refund requests will be processed within 7 days. (Users who paid through the app store are advised to proceed to the app store for refund requests. This form is applicable only for PayPal and credit card payment orders.) Users who pay via credit card and PayPal will receive a receipt in their payment email, with the transaction ID available on the receipt.