DHS website feedback

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DHS website feedback - partners

It is more important than ever that the DHS website is providing accurate, timely, and useful information to our customers. Please respond to this survey by 3/15/2021, and please share with others. Thank you so much for your feedback! If you have any questions or want to follow up directly, please contact Anna Fogel, Deputy Chief of Staff, at anna.fogel@dc.gov.

Which organization are you affiliated with?

If you'd like to provide your email address for any follow up, please do so.

Which DHS program(s) do you work with most regularly? *

When you find yourself in need of information about a DHS benefit or service, where do you go for more information? Please select up to 3 options. *

DHS website

Internet search (e.g. Google)

Other agency's website

Social media

Coworkers

Friends/family

Other:

Required

When you come to the DHS website, what are you looking for?

What do you like about the DHS website? *

Organization / structure -- I can easily find the information that I need (or that my customers need)

Home page -- the most important information that should be easily accessible is available in one click

Content -- the information on my program is accurate and updated

Content -- the information in general is updated and accurate

Other:

Required

Please explain or share additional information on what you like about the DHS website.

What do you not like about the DHS website? What are your biggest concerns about the DHS website? *

Organization / structure -- it is hard to find the information that I need (or that my customers need) on the website

Home page -- it doesn't have the most important information available in one click

Content -- the information on my program is not updated or accurate

Content -- the information in general is not updated or accurate

Other:

Required

Please explain or share additional information on what you do not like about the DHS website. (Please flag specific information that is outdated or inaccurate as needed.)

Does the website have the information that you need or your customers need regarding the public health emergency? *

Yes

If you answered "no" to the previous question, what information is missing?

Is the information on COVID-19 operations at DHS easy to find on the portal? *

Yes

If you answered "no" to the previous question, what makes it difficult to find information? What would you recommend in terms of a revised structure?

What else do you want to share in terms of the existing DHS website or what you would like to see in the updated DHS website?

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