Return or Exchange of Non-Custom Item

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Non-Custom Merchandise Return or Exchange:

(1) This form must be completed within 3-days of the Delivery Date indicated on the package tracking status.

(2) We must receive returned items within 14-days of the Delivery Date indicated on the package tracking status. Items received after that will not be accepted.

(3) Customer pays return shipping costs. Shipping charges incurred at the time of purchase are non-refundable.

(4) Any merchandise returned that has been worn, used, altered or damaged will not be accepted.

(5) Returns received after 14 days will not be accepted.

Email *

Is this a RETURN or EXCHANGE? (choose ONE) *

I am returning the item to get a Refund back to the original payment method.

I am returning the item to get a Merchandise Credit so I can exchange it for something else.

Required

Please provide the Order Number listed on your packing slip. It should start with an "R"

*If you purchased an item at an in person event, please note that all sales are final at in-person events. Please do not fill out this form, please call us.

Provide your first name and last name. It must match either the billing or shipping information provided on the order. *

Provide the name of each item you would like to return, OR provide the name of each item you would like to exchange for a merchandise credit. *

Provide the reason for your return or exchange *

Too Big

Too Small

Style not as expected

No longer needed/wanted

Return Form Authorization Code Will be Emailed to You

After you complete the form, we will respond within 1-business day with your Return Authorization Code and the Return Shipping address.

IMPORTANT: Please wait for our response before shipping your item back. The Return Authorization Code is required for all returns so that we may provide a refund or issue a merchandise credit accordingly. Without the Return Authorization Code, our returns department may not be able to match the item returned to you.

*You must include a copy of the receipt, invoice or package slip with your return, otherwise we will not know who to credit for the merchandise. We will not process without a receipt. No exceptions.

A copy of your responses will be emailed to the address you provided.

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