Dear Applicant,

Thank you for your interest in working with BIMA. Kindly read the Job Description and complete the details below;

BIMA OVERVIEW

BIMA is one of the fastest-growing impact and tech companies in the world. We use disruptive mobile technology to bring insurance and health services to consumers with low incomes. BIMA is committed to disrupting the traditional insurance industry and democratizing access to vital services for billions of under-served families around the globe. In just nine years, we’ve built a customer base of over 30 million subscribers in 11 countries across Africa and Asia.

BIMA Ghana has been protecting the future of Ghanaian families since 2010, with over 2.5M lives insured by our policies in 2020. With over 60,000 claims paid so far and over 10,000 consultations provided every month, we take pride in being a company that puts customers at the centre and returns value to our customers. BIMA currently has over 700 employees in Ghana.

Joining BIMA at this stage provides an opportunity for you to truly influence the strategy of a global, growing business. We are a vibrant company where ideas and passion are welcomed, and you get real responsibility from day one.

We have brought together some of the best talent from World leading organisations to create a company that truly celebrates diversity. Our people are our greatest asset and, as an equal opportunities employer encourage applicants from diverse backgrounds to work with us.

BIMA, where innovation, diversity and respect are at the heart of our culture.


THE ROLE (TRAINING & HR OFFICER, TAKORADI)
The Training & HR Officer will be assisting BIMA to sustainably grow its headcount in the Western Region, ensuring adherence to HR and recruitment policies, and ensuring all BIMA agents in the Western region are appropriately on-boarded and coached.

The Training & HR Officer will be reporting to the Agent Manager for the Western Region based in Takoradi with dotted lines to the HR Manager and the Quality Improvement and Training Manager based in Accra.

RESPONSIBILITIES
Specific responsibilities include:

Recruitment & HR (30%):
• Continuously research and recommend new recruitment channels for agents recruiting within agreed budget
• Actively prospect via all required channels (on field, street fairs, one-on-one’s etc.) to ensure maximum pool of qualified applicants ready for sales roles
• Collect and assess CVs, conduct interviews and select suitable and qualified applicants in the Western Region
• Ensure selected applicants bring all required documents before start of engagement
• Update the Agents file with all new joiners both manually and electronically
• Ensure all new joiners complete the required engagement forms and ensure information provided is accurate
• Prepare introductory letters for agents to open bank accounts
• Coordinate the provision of ID cards for sales forces in the Western Region
• Hearings and resolutions of staff grievances
• Sit in HR level disciplinary meetings for agents in the Western Region
• Organize the agreed social events for the year
• Address staff health benefits related issues

Training (70%):
• Conduct orientation for all new employees in the Western Region
• Conduct values training and code of conduct training for all new employees in the Western Region
• Manage the new joiners onboarding process in a timely and orderly manner ensuring a positive onboarding experience
• Determine training needs by analyzing sales results as well as Quality Improvement reports, spending time in field and liaising with sales supervisors and managers
• Have weekly check-ups with the Quality Improvement Team to identify key issues and training needs
• Deliver combination of classroom training and in-field training
• Continually measure the impact of training on agent productivity, agent quality scores and agent retention
• Responsible for all logistics arrangement for trainings including conducting training needs analysis, developing customized curriculum and learning activities and implementing training programs to address the needs identified
• Provide training feedback assessment to gauge effectiveness of trainings conducted
• Work within agreed training budgets and control costs
• Continually upgrade own training knowledge
• Perform other related mobile sales force training tasks as assigned


Please visit www.bimamobile.com  or www.bima.com.gh  to learn more about BIMA, our team and the success and impact we’ve had so far


Deadline for application is 15th February, 2021