Occasionette Exchange Log
Occasionette policy: Due to the nature of small business, new, unused, sellable items in their original packaging may be exchanged within 10 days of purchase with a receipt. We want to be reasonable and operate on behalf of Occasionette as a business while remembering our mission statement to be sure customers are leaving happier than they came in. 

All exchanges must be logged here the day the exchange takes place.
Sign in to Google to save your progress. Learn more
Who assisted the customer with the return?
Which shop was the item purchased in?
Clear selection
Which shop was the item brought back to?
Clear selection
What would the customer like to exchange? (Be specific! Please include the brand, what the item was, item price, and what scent / color / variation, if applicable).
Were we able to complete the return / exchange process for the customer?
Clear selection
Why are they exchanging it?
Did they have a paper or digital receipt?
Clear selection
What is the date the item was purchased? Was it within the 10 day exchange window? (or the holiday exchange window, if applicable).
Is the item in new, sellable condition and original packaging? (ie, if you put it back on the sales floor, would another customer be able to tell it was returned?)
Clear selection
Was the shop manager present for the return?
Clear selection
Did the customer exchange the item for shop credit or for different product?
Clear selection
Was the customer happiness slush fund used? If so, what was the value of the return?
If a refund (via cash or credit card) was given,  please explain why the purchase was refunded as cash / credit refund:
Were there any other things of note about this return? Should we reach out to this customer for any reason to follow up?
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy
Google Forms