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SoCO Eats Incident Report
Submit any and all incidents requiring a monetary resolution...
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* Indicates required question
Email
*
Your email
Date of Incident
*
MM
/
DD
/
YYYY
Order ID from SoCO Eats Admin Dashboard
*
Your answer
Customer's Email Address
*
Your answer
Incident Type
*
Delivered to Wrong Address
Missing Items from Order
Wrong Items Delivered - Restaurant's Fault
Wrong Items Delivered - Driver's Fault
Wrong Items Delivered - Admin's Fault
Food Temperature/Quality
Items Unavailable at Restaurant
Delivery Time
Restaurant Cancellation
Driver Cancellation
Customer Cancellation
No Available Delivery Drivers
Other:
Delivery Driver First Name and Last Initial (Mike H)(ONLY if at fault)
Your answer
Description of Incident
*
Your answer
Incident Resolution
*
Wallet Credit
Refund from Stripe
Refund from PayPal
Re-delivery of Missing Items or Affected Items
Substitution
Pending - Escalated
Other:
Retail Amount of Credit, Refund, or Replacement Purchase
*
Please give the customer a $5 wallet credit if we had to cancel the order due to incident type: No Available Deliver Drivers
Your answer
Amount Paid to Delivery Driver by Admin to Resolve
*
Your answer
Did you adjust the restaurant's commission payout?
*
Yes
No
NA
A copy of your responses will be emailed to the address you provided.
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