TISD At-Home Learner Digital Device Help Request Form

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If you are an at-home learner experiencing an issue with a DISTRICT ISSUED device, please complete the following help request form and a representative from your student's campus will be in contact with you soon.

Please be sure to attempt the following steps before submitting a ticket:

o If students have issues with their T-Mobile hotspot, they should first call T-Mobile at 844.341.4834 for help.
o Be sure device is plugged in, turned on, and has been reset - hold power button for 5 seconds

* Please note that TISD cannot assist with personal technology devices or personal internet provider issues.

Your Name *

Student Name *

Student ID *

Student's Home Campus *

W.H. BURNETT

GLA

DR. BRUCE WOOD

J.W. LONG

GILBERT WILLIE

FURLOUGH MIDDLE SCHOOL

TERRELL HIGH SCHOOL

Grade *

PRE-K3

PRE-K4

Kinder

Other:

Email Contact *

Best Contact Phone Number *

What are you having issues with? (Check all that apply) *

Chromebook

Hotspot

iPad

Required

What kind of issue are you experiencing? *

Can't get Hotspot to work

Can't login

Forgot Password

Don't know Google Classroom code

Device won't connect to the internet

Don't know Student ID

Device won't turn on

Other:

If you selected "Other" on the question above, please explain the issue you are experiencing.

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