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Missing or Damaged Order Form
Please use this form to submit a claim. We will also need photos and a copy of the BOL emailed to
customerservice@fencingdirect.com
.
WE CANNOT FILE A CLAIM WITHOUT PHOTOS OF THE PACKAGING!
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* Indicates required question
Email
*
Your email
Order Number
*
Your answer
Shipping Address
*
Your answer
Phone Number
*
Your answer
Is this order Missing Items, Damaged or Both?
*
Missing Item(s)
Damaged
Both
Other:
How was your order shipped? Boxes, or pallet, or both? How many boxes/pallets arrived?
*
Your answer
Do you have the following items?
*
Photos of the packaging at delivery
BOL (Bill of Lading)
Photos of the damage
If the wrong item(s) were shipped, do you have photos of the item(s) 8 digit sticker number?
Required
What item(s) are missing/damaged/incorrect? Please explain below in detail.
*
Your answer
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