Mentoring Skills

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Mentoring Skills

Listening: In what proportion to speaking is listening most effective?

1 point

1 : 3

3: 1

1 : 1

Clear selection

Listening: What are two of the key barriers to effective listening?

0 points

Silence

Speaking

Internal chatter

Focussed attention

Listening: What aids effective listening?

1 point

Giving focussed attention

Steering the conversation

Interrupting whenever possible

Clear selection

Listening: There are three key levels of listening, with listening to your own internal chatter the deepest.

1 point

False

True

Clear selection

Listening: In Stephen Covey's habit 5 - Seek First to Understand, Then to Be Understood - What is Covey really talking about?

1 point

Most people do not listen with the intent to understand; they listen with the intent to reply.

Most often people know what is going to be said before you say it.

Most often people form opinions based on their own experiences, rather than taking the time to understand others experiences.

Most people want to understand what is really going on before committing.

Non-verbal: Key non-verbal communication cues are:

1 point

The words used

Posture

Hand gestures

Facial expressions

Non-verbal: It is easy to miss non-verbal cues when we are:

1 point

Distracted

Talking

Listening to our inner chatter

Giving focussed attention

Non-verbal: Peter Drucker said 'The most important thing in communication is hearing what isn’t said.' By this Drucker means non-verbal communications can:

1 point

Contradict what is being said

Reinforce what is being said

Replace what is being said

Change: Elisabeth Kubler-Ross identified the 'change curve'. The initial stages are usually shock and denial that change is required.

1 point

True

False

Clear selection

Change: When going through change people can become depressed, confused or blame others. It is important at these points to:

1 point

Show empathy

Use active listening

Judge people by their early reactions

Tell people there is nothing they can do about it

Don't minimise the losses people feel

Change: Any change can create anxiety, causing people to feel stuck. Kurt Lewin talks about the need to 'unfreeze' people. We can do this by:

1 point

Helping to reduce the person's level of psychological safety.

Helping to create a plan to increase the person's psychological safety, such as identifying what training they might need

Helping to support the belief that the current position is unsustainable.

Helping to build the belief that if the person does not change they will not reach their goal.

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