Buffering Support Form

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Please fill out all fields so we can help assist the best way possible. Ding TV customers ONLY!

Email *

Name *

Nitro TV Username *

What brand and model is your streaming device? *

If problems occur in more than one device, please provide details below in NOTES

Please select your Model & Gen of Fire Device

Fire TV 1st Generation devices are outdated for many apps, please upgrade your streaming device.

Is your Nitro TV app up to date? *

You can find your current version in your device's settings or in the app's settings. ALL Nitro TV related topics are found on our website at https://mydingtv.com/nitro-tv/

Which Nitro TV app are you using? *

All the latest versions are downloadable via Filelinked method - code 22015867 (see website for more details) https://mydingtv.com/install-nitro-tv-android/ or https://mydingtv.com/install-nitro-tv-on-firestick/

Are you using a different 3rd party app?

If Yes, then leave a full description below including name and version!

Who is your Internet provider & What speeds do you pay for? *

What Speed test results do you get from the device your actually streaming from? *

Need help on how to do a speed test? Check out our Buffering Solutions page. https://mydingtv.com/buffering-solutions/

Are you using the stock router supplied by your Internet provider? *

How is your device connected? *

What country and state are you located? *

Do you use a VPN? If so, Who? What speed test results do you get when it's activated? *

When using a VPN make sure you are on a server inside the USA, if not then your IP address will get locked and need to be rest on our end. If you need a VPN we sell PIA VPN in our shop. https://mydingtv.com/product/pia/

Are all channels affected or just certain ones?

Please explain in detail. Do not list channel numbers! Provide category and full channel name.

Have you tried any different apps or devices to troubleshoot your symptoms? *

You can try to diagnose symptoms yourself with use of our Buffering Solutions page found on our website at https://mydingtv.com/buffering-solutions/

NOTES *

Please leave all detailed information from any previously asked questions below, or anything you feel was left out that may help your diagnosis. (Type in None if not required)

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