Building rapport

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Building rapport

Unconscious bias: What is unconscious bias?

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The prejudices we hold we are unaware of

The prejudices we know we have towards others

The prejudices others have of us

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Unconscious bias: Identifying our blind spots helps raise awareness of our unconscious bias

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True

False

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Thinking habits: We can change our thinking habits by:

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changing the language we use.

changing our body posture.

asking multiple questions.

asking different questions.

talking louder and longer.

Thinking habits: Changing body posture helps change our thinking habits because:

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it gets tiring staying in the same position.

When we move our bodies we change our emotional state.

when we move our body it acts as a distractor.

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State: Can you identify, from the selection below, when a change of state could happen?

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Start to skip when you feel low or depressed.

Start to slump when you feel low or depressed.

Start to smile when you feel angry.

Start to scowl when you feel angry.

EQ: Emotional intelligence is often described as:

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the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

the capacity to control other peoples emotions and reactions.

the capacity to be able to manage interpersonal relationships to suit your whims.

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EQ: According to Daniel Golman, emotional competencies are:

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innate

learned capabilities

alien to us

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Submit

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