Spring Holiday English Camp Cancellation Request Form
If you would like to cancel your order for an English Adventure camp, please send a cancellation request through this form.
Your cancellation date will be when you have completed this form.
We will refund your camp fee to the credit card you used at time of camp registration. Please note cancellation charges will be applied in accordance with following cancellation policy, and the refund will be made excluding the cancellation charges. Also, a handling fee of 5,000 yen per camper per session and Mirai no Mori donations will not be refundable.
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Cancellation Policy
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- Cancellation 20 to 8 days prior to camp start date: 20% of camp fees
- Cancellation 7 to 2 days prior to camp start date: 30% of camp fees
- Cancellation 1 day prior to camp start date: 40% of camp fees
- Cancellation on the camp start date before check-in time: 50% of camp fees
- Cancellation without notice or after camp check-in time: 100% of camp fees
(Camp fees consist of registration fees and camp option fees)
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Cancellation by Session Change
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If you would like to change sessions or dates on your camp order, please create a new camp order on the English Adventure website if space is available, and cancel the original camp order.
【Important Notes 】
※ Please note in "Reason for cancellation" that this is the cancellation for session change with the new order number and new session number.
Example: Cancellation by Session Change. New order # 123456 (session 2)
※ The camp fee will be charged and refunded for each order.
※ Please note cancellation charge will be applied if your session change falls within the above cancellation policy. Also, a handling fee (5,000 yen per camper per session) and Mirai no Mori donations will not be refundable. Exception: Customers may make one session change without a handling fee, within 24 hours of the first order. Donations to Mirai no Mori are non-refundable. Session changes made after this 24 hour window, and changes made via request to customer support, will incur the handling fee and Mirai no Mori donations.
