If the emergency is life threatening, please call triple zero (000).

Emergency repairs are:
- a burst water service or a serious water service leak
- a blocked or broken toilet
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply
- a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
- a fault or damage that makes the property unsafe or insecure
- a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
- a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

Should you require emergency after-hours work at your property contact the below after-hours tradespeople:

Locksmith:

Shain’s Local Locksmiths

0425 837 511 / (07) 3394 4181

Electrical:

DC Electrical

1300 707 694

Plumbing:

Bell Plumbing

07 3354 3300

You will be required to pay for the emergency service first. Once approved you may be reimbursed for the invoice up to two weeks' rent amount (four weeks' max from 1/9/23).

Other emergency (24/7) numbers:
Energex Emergency: 13 19 62 - to report any fallen power lines or electric shocks.
Energex Emergency: 13 62 62 - if you have lost power or are experiencing electricity supply problems.
SES: 132 500 – for help with a damaged roof, rising flood water, fallen trees on buildings or storm damage.