TERMS OF SERVICE
PLEASE READ THE TERMS OF SERVICE CAREFULLY!
By signing up for HostMetro hosting services you agree to follow all terms and conditions referenced on this page. Signing up for the services creates a contract between you and HostMetro, and by doing so you agree to be bound by the terms of service. We reserve the right to add, change, or amend any portion of the terms of service without notice, effective upon the changes being posted to this page. Your continued use of HostMetro means you agree to any and all changes made to the terms of service.

When you agree to these terms you also agree to our BILLING POLICY which can be found by clicking here.

WEBSITE CONTENT
HostMetro customers are solely responsible for their own website content. It is your responsibility to ensure that all scripts, programs, or any other files intalled under your account are secure and that all permissions are set properly, regardless of how they are installed. Users are responsible for any and all actions done on their hosting account.

HostMetro services may not be used to infringe upon any copyrighted or trademarked material. This includes, but is not limited to, the unauthorized copying or sharing of music, written works, images, or any other copyrighted works. If it is found that an account is hosting trademarked materials then the account will immidiately be terminated without refund. If an account is hosting copyrighted material without authorization, the copyrighted content will be removed and account may be suspended. If an account repeatedly violates copyright laws then the account will be terminated without refund. Please provide details below if you believe a website is hosting your copyrighted or trademarked material without authorization.

HostMetro hosting accounts may not be used as backup or storage space. We highly recommend that all account backups be downloaded and stored in a location other than the hosting account. In the rare event that a hard drive fails and web hosting files are lost, backup files will also be lost if stored on the same hard drive.

Examples of unacceptable material hosted on HostMetro servers include: IRC scripts, proxy scripts, warez, IP scanners, bruteforce programs, spam scripts, mirror scripts, commercial audio streaming, sale of any controlel substance, gambling/gaming websites, fraudulent sites, live audio/video streaming, image hosting, etc.

HostMetro servers may be used for lawful purposes only. We may monitor our servers for lawful purposes, including to ensure that account and information use is authorized, to protect against unauthorized access, and to verify account and server security. During server monitoring information may be examined, recorded, copied, and used for authorized purposes.

We reserve to refuse service to anyone, for any reason. Any material that, in our judgement, is illegal, threatening, or violates the terms of service in any way may be removed from our servers with or without prior notice.

SPAMMING
HostMetro has a zero tolerance spam policy. If any account is found to be sending unsolicited email, bulk email, or any other form of spam will result in immediate account termination with or without notice. Purchasing and using emailing lists or selling of lists will constitute as email spamming.

We reserve the right to disable any website, databse, files, or any other account feature that is found to not comply with our spam policies, with or without notice. In the event that a HostMetro server is blacklisted due to a hosting account sending spam email, any charges for blacklist removal will be chared to the owner of the hosting account.

BACKUPS
Customers are ultimately responsible for backing up their own website content. HostMetro offers backup services as a courtesy, and we can not guarantee that we will have a backup of your hosting account stored on our servers. Our backup service runs once a week and overwrites any previous backup we have. We only backup accounts that are under 1GB of total space, and do not keep any backups on file of accounts larger than 1GB. You agree to take full responsibility to maintain all backups of your hosting files and data stored on our servers.

RESOURCE USAGE
All hosting accounts will have set initial quotas for disk space and bandwidth. These quotas are large enough that over 95% of customers will not reach them. In the event that you reach your disk space or bandwidth quota simply contact our support team and more resources will be allocated to your hosting account. In order for more resources to be allocated you must currently be using over 90% of the current resources, and the account must comply with our terms of service in order for more to be given.

HostMetro accounts are limited to 200,000 inodes. In the event that an account is using over 200,000 may be wanred about the account usage, and if no action is taken the account may be suspended. Every file on the hosting account (webpage, email, image, etc) constitutes 1 inode.

Hosting accounts may not use 10% or more of system resources (CPU, memory) for longer than 90 seconds. If an account is found to exceed this amount the process may be killed or account suspended without notice. Activities that may cause such issues include: FTP, PHP scripts, CTI scripts, etc.

UPTIME GUARANTEE
HostMetro guarantees a 99.9% network and web server uptime. This is calculated over any given 12 month period. This guarantee does not include areas in which HostMetro has no direct influence including, but not limited to, backbone provider failures, DNS issues, denial of service attacks, connection issues between the client and our servers, etc. In the event that we do not meet the 99.9% uptime guarantee 1 additional month of hosting will be credited toward a hosting account. To request the additional hosting credit please email support@HostMetro.com with justification.

DISCLAIMER
All services provided by HostMetro are provided to the customer "as is" with no warranty or condition of any kind, either expressed or implied. HostMetro makes no representations or warranties that the services will (a) meet your requirements, or (b) the services will be uninterrupted, timely, secure, or error free. HostMetro will not be held liable for any damages or losses a customer's business may suffer. HostMetro is not responsible for any reimbursement for losses of income due to disruption of services.

INDEMNIFICATION
You agree to indemnify and hold harmless HostMetro, Inc., and our subsidiaries, affiliates, directors, officers, employees against any and all claims, losses, demands, damages, expenses, settlements

THESE TERMS MAY CHANGE
We reserve the right to revise or change any portion of the terms at any time without advanced notice. Any changes will be effective upon posting the revisions to this website. The most current version of our affiliate terms will always be located on this page. Your continued use of our affiliate program following the posting of any changes will constitute your acceptance of said changes. If you do not agree to the changes made to the terms, please immediately terminate your affiliate relationship.

PRIVACY POLICY
We are committed to protecting all data that is collected with regard to our clients. When you use our services you agree to the use of that data in accordance with our privacy policy. We in no way collect any personally identifiable information about a visitor when coming to our website unless you choose to provide us that information or as specifically outlined in the privacy policy.

All information collected when you sign up for our services will be securely stored in our billing system. This may include, but is not limited to, first and last name, address, phone number, email address, dates and types of services purchased, payment method, credit card information, etc. Your financial information will only be used to charge for any products or services that are purchased. All customer information is gathered on a secure server and security measures are in place to aid in preventing the loss or alteration of the information.

We cooperate with all government and law enforcement agencies to enforce and comply with the law. Account information will be disclosed upon valid request by government or law officials as we, in our sole discretion, believes necessary.image

Any and all changes to the Privacy Policy will be updated on this page and supersedes the previous version. We suggest and encourage customers to review the Privacy Policy periodically to ensure that it is up to their standards.