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ACHS Tech Help Form 2021-22
Before proceeding please confirm that you have tried these troubleshooting options:
1. Ensure the MacBook Air is connected to your home wifi.
2. If the MacBook Air is not connecting to Global Protect, follow the suggestions on the APS website for troubleshooting Global protect. (
https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/
)
3. Basic troubleshooting - restart the MacBook Air completely, close and reopen the app in question, reinstall the app in question. (
https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/
)
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* Indicates required question
Student First Name - Primer Nombre
*
Your answer
Student Last Name - Apellido
*
Your answer
Grade Level
*
Choose
9th Grade
10th Grade
11th Grade
12th Grade
Adult Student
APS Student Email (Format:
SID@apsva.us
) - Dirección de correo electrónico
*
Your answer
MacBook Air Asset Tag # - Número de etiqueta de activo
*
It is the blue and white label on the back of the device.
Your answer
Please select the issue - ¿Qué le pasa a su computadora portátil?
*
Global Protect
Login issue (username and password)
Canvas
WiFi not working at home
MacBook Air screen cracked
MacBook Air not charging
Disabled MacBook Air
Lost/Stolen
Other:
Required
Please explain what happened to your MacBook Air with as much detail as possible with any error messages. - Describe otro problema
*
Your answer
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