Mail
OCO has been working with family members of incarcerated individuals to develop some recommendations related to the systemic issue of mail. Particularly during this time of COVID, there has been a greater emphasis on physical and JPAY mail. The purpose of this survey is to make sure that we have fully gathered all of the concerns so that they can be addressed in our report's recommendations.

**Please do not use this form to submit complaints to OCO and also please do not include personal/identifying information**
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What facility are you primarily sending mail to?
What ISSUES have you experienced with mail? (Understanding you may have multiple issues, I would appreciate if you could be clear and brief.)
What RECOMMENDATIONS do you have for changes - policy language, practice, or other - to improve the mail experience? (Again, understanding you may have many, please be clear and as brief as possible.)
Any other comments you would like to make, not already covered in the above.
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