Sensational Kids works hard to provide a professional, reliable and friendly service to our clients. We love
to hear feedback as this helps us to improve our service to you - we want you be extraordinarily happy!
We understand however that sometimes things don't go right. We are committed to quickly addressing any
issues with our service, products or team. Any feedback will be treated confidentially and any complaints
will be handled in an efficient, confidential and professional manner.
Complaints, suggestions and feedback
can be handled in several ways:
• Talk to a member of our team if you are comfortable doing so. This can be your therapist or one of our
clinic administrators. They may be able to help resolve the issue quickly and easily or provide assistance
should you wish you seek to discuss the issue with a manager.
• Speak with our management team located at each of our clinic sites.
• Put your complaint in writing using the form attached.
• If your complaint is complex or complicated we may ask you to put this in writing so that we can clearly
look at issue.
• You can choose to make an anonymous complaint but will be not be able to reply to your complaint.
• Written responses can be either posted, emailed or provided in person to our clinics.
• Compliments can be provided on our feedback cards available at reception, or via email.
If we are unable to assist with a complaint there are other agencies that can help:
NDIS participants can contact The NDIS Quality and Safeguards Commission on 1800 035 544 (free
call from landlines) or TTY 133 677.
Disability Services Commissioner Telephone: 1800 677 342 (free call).
TTY service for people with
hearing or speech difficulties: Telephone: 1300 726 563.
Department of Education and Training: 03 9637 2000.
The Complaints Resolution and Referral Service : 1800 880 052
Department of Health and Human Services Telephone: 1300 884 706
