Workforce Retention Bootcamp - Knowledge Assessment
Instructions: This is an “open book” knowledge assessment designed to ensure program participants obtained key learning objectives and content from the class. You may use your notes and materials from class, and may not discuss questions with others. Successful completion of this test demonstrates that you have the information and understanding to apply it in the workplace. Please complete the test and return it to the trainer. Your test results will be emailed to you at the address you provide below. Passing score is 70% or higher.
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Choose Your Cohort Location: *
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1. As described in the book "Staying Power", the two major types of employee positions today are classified as "trees" and _________. *
2. The five generations in the workforce today are: Traditionalists, _____?_____ , Gen X, ______?_____ , Gen Z. *
3. Generational differences in the workplace cause: *
4. List three ways to advance employees without a promotion, title change, and more money. *
5. How much does it typically cost to replace a front-line employee? *
6. It's not about your birth year. It's about your _______________. *
7. Regarding the Millennial mindset discussion, the generational issues on the T.A.B.L.E. are:                           T ________  A _______ B _______ L________ E ______ *
8. Describe the "Influencing" factor in DISC:                                               *
(Above the Energy Line and Below the Energy Line)
9. Knowing your own behavior style and being able to identify the behavior style of other will help you ____?_____ your style and ____?_____ better with others. *
10. Behaviors are HOW you carry out action. Driving Forces are the __________ behind behaviors. *
11. There are _______ Driving Forces. (Count each end of the spectrum.) *
12. True or False? One's Driving Forces are observable. *
13. Name five different channels of communication possible today. *
14. What are two tools/processes companies can use to diagnose why people really leave? *
15. A company's "employer brand" is: *
16. List two ways to welcome new hires: *
17. Name one strategy that can improve a manager's effectiveness, if implemented. *
18. Transparency builds _________, which gains loyalty. *
19. What are three characteristics of a coach? *
20. Explain why it is important to know your employees' reality. *
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