Complaint form
A complaint is negative feedback about services or staff which has not been resolved locally. A complaint may be received by Hader Institute of Education in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person but are generally made by learners and/or employers.

In all cases, issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time, as they occur between the persons involved, where possible. Sometimes, it will not be possible and in these cases you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly.
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Full Name *
Course Title *
Trainer / Assessor Name *
Reason for your submission: *
Occurrences leading up to this submission: *
What outcome are you seeking or expect?  *
How can we improve our system to avoid these situations in the future?  *
By signing this form (typing name below), I certify that the information provided is true and correct. *
Date of lodgement of complaint: *
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